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Elite Technical
Site Reliability Engineer 1 (2nd Shift)
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Job Description
Our Client, a multinational telecommunications technology company is seeking a junior Site Reliability Engineer (SRE I) to join the client's Video Platform Engineering Team. As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.
Responsibilities:
- Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
- Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
- Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
- Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
- Execute runbooks for routine operational tasks, deployments, and platform maintenance.
- Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
- Document incident response steps, troubleshooting guides, and standard operating procedures.
- Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.
Required Skills Technical Expertise:
- Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience
- 1-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
- Basic understanding of Linux administration and troubleshooting.
- Familiarity with scripting (Python, Bash, or PowerShell).
- Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
- General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
- Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
- Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.
- Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.
Benefits
- Dental Insurance