Required Education//Certifications:

• Bachelor's degree in Computer Science, Information Technology, Media Technology, or equivalent practical experience.

Required Skills, Experience, & Abilities:

• 0-2 years of experience in systems administration, IT operations, video engineering, or SRE-related work.
• Exposure to video delivery workflows (streaming, VOD, ABR packaging) is a plus but not required.
• Basic understanding of Linux administration and troubleshooting.
• Familiarity with scripting (Python, Bash, or PowerShell).
• Exposure to monitoring/observability tools (Grafana, Prometheus, ELK, Splunk, DataDog, or similar).
• General knowledge of networking fundamentals (TCP/IP, DNS, load balancing, HTTP).
• Awareness of streaming protocols (HLS, MPEG-DASH, RTMP) is a plus.
• Experience with cloud environments (AWS, Azure, GCP) is desirable but not required.

Job Overview:

We are seeking a Site Reliability Engineer (SRE I) to join our Video Platform Engineering team. In this role, you will support the operation, monitoring, and reliability of large-scale video delivery systems, including live streaming, video-on-demand (VOD), encoding, packaging, and content delivery networks (CDNs).As a Level 1 SRE, you will work closely with senior engineers to respond to incidents, perform routine operational tasks, and build foundational automation skills. This position is ideal for candidates with a background in systems or network administration who are eager to grow into video reliability engineering.

Responsibilities

• Monitor the health and performance of video services (live, linear, and on-demand) using observability tools.
• Support day-to-day operations of video platforms including encoding, transcoding, packaging, origin servers, DRM, and CDN delivery.
• Assist in troubleshooting service-impacting issues and escalating to senior engineers when needed.
• Participate in on-call rotations under supervision, responding to alerts and contributing to incident resolution.
• Execute runbooks for routine operational tasks, deployments, and platform maintenance.
• Write and maintain basic automation scripts (Python, Bash, PowerShell) to reduce manual work.
• Document incident response steps, troubleshooting guides, and standard operating procedures.
• Collaborate with cross-functional teams (network, storage, CDN, and applications) to support service delivery.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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