ServiceNow CMDB Governance Lead United States Job Description About Persistent We are an AIled, platformdriven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industryleading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem. Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% QoQ and 17.3% YoY growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence? Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Nextgeneration Data, Analytics and AI PEAK Matrix? Assessment 2025. About Position We are seeking a highly motivated and experienced ServiceNow CMDB Governance Lead responsible for defining and enforcing governance policies, standards, and processes to maintain a healthy and accurate Configuration Management Database (CMDB) within the ServiceNow platform. This role ensures compliance with ITIL and ServiceNow best practices, drives data quality initiatives, and aligns the CMDB with the Common Service Data Model (CSDM) to support ITSM, ITOM, and business service mapping.

Role:

ServiceNow CMDB Governance Lead Location:

Tarrytown NY

Experience:

12+ years

Job Type:

Full Time Employment

What You'll Do:

Governance Framework Define and maintain CMDB governance policies, standards, and RACI roles. Establish and lead CMDB governance forums (e.g., Configuration Control Board). Ensure adherence to ITIL and ServiceNow CSDM guidelines. Data Quality & Compliance Implement data quality rules, normalization policies, and certification workflows. Monitor CMDB health using ServiceNow dashboards and KPIs (completeness, correctness, compliance). Conduct periodic audits and remediation for duplicate, orphaned, or stale CIs. Architecture & Modeling Align CMDB structure with CSDM for serviceaware architecture. Define CI classes, attributes, and relationships to support

ITSMITOM

processes. Collaborate with Discovery and Integration teams for automated reconciliation. Stakeholder Management Define roles for CI owners, data stewards, and service owners. Conduct workshops and training sessions on CMDB governance and best practices. Communicate governance updates and health metrics to leadership. Tools & Automation Utilize ServiceNow CMDB Workspace, Health Dashboard, Discovery, and Service Mapping. Implement automated data validation and reconciliation strategies.

Expertise You'll Bring:

10+ years in

ITSMITOM

with at least 4 years in CMDB governance or management. Strong knowledge of ServiceNow CMDB, Discovery, Service Mapping, and CSDM. ITIL v4 certification and ServiceNow certifications (CSA, CIS for DiscoveryITSM). Experience in data governance, normalization, and health KPI reporting Excellent communication and stakeholder management skills. Experience in regulated industries (finance, healthcare) for compliance reporting. Familiarity with integration patterns between CMDB and external systems. Knowledge of automation and reconciliation strategies.

Benefits:

Competitive salary and benefits package Culture focused on talent development with quarterly growth opportunities and companysponsored higher education and certifications Opportunity to work with cuttingedge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health checkups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

ValuesDriven, PeopleCentric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We support hybrid work and flexible hours to fit diverse lifestyles. Our office is accessibilityfriendly, with ergonomic setups and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment Let?s unleash your full potential at Persistent persistentcareers ?Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.? 1 ServiceNow Skills Required Tarrytown, NY, USA Location ServiceNow,Micro ,Enterprise Architecture,Configuration Management Desirable Skills 12 to 16 years Years Of Exp 165523 Job Code