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Job Description
Responsibilities:
Lab, Infrastructure & Automation (primary focus) Own the day-to-day operation, maintenance, and lifecycle management of the regional laboratory, showroom, and demonstration facilities serving sales and marketing across Latin America. Design, deploy, and continuously optimize the lab's compute, storage, networking, and virtualization fabric for high availability, performance, and security.
Treat the lab as code:
build and maintain Infrastructure-as-Code, configuration management, and CI/CD pipelines to provision, version, and tear down repeatable demo and POC environments on demand.
Automate routine operations:
backups, snapshots, patching, environment resets, capacity and energy monitoring, and health checks. Enable tooling to accelerate operations, troubleshooting, and documentation. Monitor, troubleshoot, and remediate physical and virtual infrastructure; provide on-site support for cabling, device shipping logistics, and physical safety inspections. Maintain accurate, version-controlled documentation of all configurations, topologies, and changes. Pre-Sales & Technical Enablement (supporting focus) Support strategic pre-sales engagements and key opportunities as a high-level regional technical resource, with emphasis on lab-backed demonstrations and POCs. Plan and execute proof-of-concept initiatives, on-site and remotely, using lab infrastructure to validate solution designs against customer requirements. Conduct technical meetings, presentations, and demonstrations for customers and partners, and act as a subject-matter expert in design reviews. Build demo guides and reusable assets that help field engineers and partners deliver faster, higher-quality demonstrations. Work with Product Management and Engineering to surface lab/demo requirements and help qualify features critical to Fortinet's success. Provide training and mentorship to Systems Engineers and partners at regional events and within virtual teams. Teamwork & Operating Cadence Operate within a distributed team, contribute to internal engineering communities, comply with activity reporting, and communicate proactively with the CSE Manager / Director. Domestic and international travel is required. Requirements (Knowledge, Skills & Abilities) Must-have Years of technical experience in networking, computing, or data-center/lab infrastructure, with a track record of building and operating complex environments. Hands-on administration of Windows and Linux, plus virtualization and private-cloud platforms (e.g., VMware vSphere, KVM, or OpenStack), including building and optimizing a virtual data center.
Scripting and automation:
Python and Bash, Infrastructure-as-Code (Ansible, Terraform), Git-based workflows, and comfort working with REST APIs. Strong grasp of network infrastructure (switching, routing, BGP/OSPF) and network security enforcement (NGFW/VPN, segmentation, authentication). Excellent written and verbal communication and documentation skills; able to present to technical and business audiences and manage complex work plans. Bonus Modern secure access (SD-WAN, SASE, ZTNA), public cloud (AWS, Azure, GCP), and containers/Kubernetes. SIEM/SOAR and observability tooling; traffic generation and validation tools (e.g., Ixia BreakingPoint). Familiarity with AI/ML applied to infrastructure operations, observability, and content generation. Relevant certifications (Fortinet
NSE/FCX/FCSS, CISSP, CISM
) or cloud/automation certifications. Education & Languages Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience. English and Spanish required (B2 level or higher); Portuguese a strong plus.
