CXP Production Support & Automation

CXP Production Support & Automation Radiant Digital - 2.7 Irving, TX Job Details Contract 2 hours ago Qualifications Performance dashboard reports Dashboard development Data visualization software proficiency Oracle Order management system Automation Workflow management (operations management method) IT system monitoring Data reporting Improving operational efficiency Scripting B2B Systems & applications support Root cause analysis System performance monitoring

Full Job Description Job Title:

CXP Production Support & Automation Location:

Irving, TX -

Hybrid Schedule:

Tuesday to Thursday onsite

Duration:

12 Months Role Overview Seeking a senior Systems Engineer with 10+ years of experience supporting customer-facing order management, monitoring, and provisioning ecosystems in a large-scale B2B delivery environment. The role is responsible for ensuring end-to-end order flow integrity, proactive system monitoring, workflow automation, issue triaging, and operational performance optimization across CXP-based platforms. The ideal candidate will have deep expertise in enterprise order lifecycle management, Oracle-backed workflow systems, production monitoring, automation, and operational support within high-volume customer delivery environments. Key Responsibilities Order Lifecycle & Workflow Management Support end-to-end B2B order lifecycle processes from order capture through provisioning, activation, shipment, and service enablement. Monitor enterprise order workflows across Customer Experience Platform (CXP) environments and related backend systems. Validate and track customer orders, pricing, contract terms, inventory availability, provisioning status, and activation workflows. Ensure continuity of digital and local order journeys within defined SLAs. Monitoring & Operational Support Manage and monitor installed CXP systems supporting customer delivery and order management operations. Proactively identify workflow failures, stalled orders, provisioning issues, and operational bottlenecks. Configure automated alerts and monitoring for critical order lifecycle milestones. Track application health, workflow performance, and operational metrics using monitoring tools and dashboards. Provisioning & Activation Support Support provisioning workflows across systems including DVS backend and DMD platforms. Coordinate activation activities through Vision and Pass DB systems. Work with operations and fulfillment teams to ensure successful device shipment and service activation. Utilize workflow management tools such as Pega to support order reflow and issue resolution processes. Automation & Reporting Develop and maintain automated monitoring processes, dashboards, and operational reports. Build reporting and analytics solutions using Tableau, Looker, Pega, or similar tools. Create scripts and automation solutions to reduce manual intervention and improve operational efficiency. Analyze operational trends and recurring incidents to drive process improvements. Issue Triaging & Incident Management Perform L1/L2 triaging for failed, delayed, or stalled orders. Identify impacted systems and isolate workflow or application-level issues. Coordinate with development, platform, infrastructure, and support teams for issue remediation. Support root cause analysis, escalation management, and operational incident tracking. Performance Optimization & Reliability Monitor application and workflow performance to identify system bottlenecks and optimization opportunities. Support system reliability initiatives including backup, redundancy, and operational stability strategies. Contribute to enhancement and optimization of operational support systems and processes. Required Skills & Experience 10+ years of experience in Systems Engineering, Production Support, Monitoring, or Operational Support environments. Strong experience supporting customer-facing B2B order management and delivery systems. Deep expertise in enterprise order management, provisioning, and workflow lifecycle processes. Hands-on experience with CXP systems including CJCM, DBS, DMD, OM, or similar order workflow platforms. Strong knowledge of Oracle backend systems and enterprise operational environments. Experience with provisioning and activation workflows across enterprise platforms. Proficiency with monitoring and reporting tools including Tableau, Looker, and Pega. Experience building automated dashboards, operational alerts, and monitoring solutions. Strong scripting and automation experience for operational efficiency improvements. Strong analytical and troubleshooting skills with experience in issue triaging and root cause analysis. Experience supporting high-volume production systems and SLA-driven environments. Preferred Qualifications Experience supporting telecom, enterprise hardware, or customer delivery operations. Familiarity with inventory validation, compliance checks, and provisioning orchestration workflows. Exposure to ITIL-based production support environments. Experience working within enterprise-scale operational ecosystems. Tools & Technologies Monitoring & Reporting Tableau Looker Pega Order Workflow & Provisioning Systems

CXP CJCM DBS DMD OM DVS

Vision Pass DB Backend Systems Oracle Automation & Scripting Process automation Operational scripting Workflow optimization tools Work Allocation 60% Monitoring and automation of systems and operational workflows 25% Issue triaging and production support 15% Automation and operational efficiency improvements. About Us At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies. We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.