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TJ
The Judge Group
Knowledge Manager
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Job Description
Knowledge Manager at The Judge Group Knowledge Manager at The Judge Group in Melrose Park, Illinois Posted in 17 days ago.
Type:
full-time 50-70/hour Hybrid -
Chicago, IL Position Objective:
Design and implement a comprehensive enterprise Knowledge Management (KM) program to ensure organizational knowledge is well-structured, accessible, and discoverable. Key Responsibilities Lead discovery efforts to inventory existing knowledge assets and identify documentation needs. Deploy a knowledge management framework by migrating content into designated repositories, applying defined information architecture and access controls. Evaluate and implement tools (e.g., enterprise search, Confluence plug-ins) to enhance knowledge discovery and repository functionality. Define, track, and report on key performance indicators (KPIs) to measure the effectiveness of the KM program. Facilitate knowledge transfer to staff and stakeholders to ensure long-term sustainability and support of the KM framework. Develop and execute a training and communication strategy to promote KM adoption and engagement. Drive and support KM-related initiatives across the organization. Required Skills & Experience Strong technical acumen with the ability to collaborate effectively with developers, architects, and support teams. Excellent technical writing skills for creating and refining system documentation. Proficiency with Atlassian tools, particularly Confluence and Jira. Experience in defining and refining KPIs for knowledge programs. Familiarity with document repositories such as Confluence, Point, and IBM Docu. Background in regulated industries, preferably financial services. Experience in establishing enterprise KM frameworks or leading change management initiatives is preferred. Deliverables Completion of documentation aligned with the KM framework. Deployment of Confluence plug-ins to support required project functionalities. Delivery of outputs for assigned KM initiatives. Comprehensive knowledge transfer of all insights and processes developed during the engagement.