The Role Designs, builds, deploys, and supports production agentic and LLM-powered solutions and reusable AI platform services. Establishes secure integration patterns, guardrails, observability, evaluation, and operational practices for enterprise AI. Responsibilities include AI security, model and workflow optimization, automated testing, CI/CD, production support, enterprise integrations, standards development, emerging technology evaluation, stakeholder collaboration, and mentoring engineers. Summary Generated by Built In About the role We are seeking a Senior AI Platform Engineer to design, build, deploy, and support enterprise AI solutions and the platform capabilities that enable them. This is a hands-on software engineering role focused on enabling the development of AI tools that will transform Blackbaud's business processes. You will build agentic and LLM-powered solutions while establishing the reusable engineering patterns, security controls, observability, and operational practices needed to use AI safely and effectively at enterprise scale. What you'll be doing Design, build, test, deploy, and support production agentic and LLM-powered solutions that integrate with enterprise data, APIs, tools, and workflows. Build reusable AI platform services, integration patterns, guardrails, and reference implementations that enable teams to adopt AI securely and efficiently. Design security controls for AI agents, including identity, authorization, least-privilege access, sensitive-data handling, auditability, and secure integrations. Implement AI-specific observability and evaluation, monitoring areas such as output quality, hallucinations, behavioral or model drift, failures, latency, token consumption, and cost. Develop mechanisms to detect, troubleshoot, contain, and remediate unexpected or unsafe agent behavior. Optimize model selection, context management, agent workflows, and consumption to balance quality, reliability, performance, and cost. Apply strong software engineering practices including automated testing, CI/CD, telemetry, code review, secure development, and production support. Partner closely with the Enterprise Architecture and Data Platform teams to establish scalable integration patterns, data access approaches, and technical standards for enterprise AI. Collaborate with business stakeholders and the Product AI Platform team to understand use cases, share platform patterns and learnings, and translate enterprise needs into reliable AI capabilities. Evaluate emerging AI models, agent frameworks, protocols, and platforms and help establish practical standards and reusable approaches for enterprise adoption. Mentor other engineers and contribute to a strong engineering culture around AI development and operations. What we'll want you to have 5+ years of professional software engineering experience building, delivering, and supporting production software. Hands-on experience delivering LLM-powered or generative AI solutions into production, beyond prototypes or demonstrations. Experience building agentic AI solutions, including areas such as tool/function calling, RAG, orchestration, multi-step workflows, or autonomous/semi-autonomous execution. Experience implementing AI observability, evaluation, and monitoring, with an understanding of hallucination, output quality, drift, latency, usage, and cost. Strong understanding of enterprise security concepts including authentication, authorization, least privilege, sensitive-data protection, secrets management, and auditability. Experience integrating applications with enterprise APIs, data sources, identity systems, and cloud services. Experience with Claude in an enterprise or administrative context, such as enterprise access and administration, permissions, integrations/connectors, governance, usage monitoring, or solutions built using Claude. Strong experience with modern software engineering practices including APIs, automated testing, CI/CD, telemetry, and production support. Ability to evaluate tradeoffs across model capability, security, reliability, performance, maintainability, and cost. Strong collaboration and communication skills, with the ability to work across engineering, architecture, data, security, and business teams. Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.

Benefits Include:

Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program Read Full Description Skills Required 5+ years of professional software engineering experience building, delivering, and supporting production software. Hands-on experience delivering LLM-powered or generative AI solutions into production beyond prototypes or demonstrations. Experience building agentic AI solutions, including tool or function calling, RAG, orchestration, multi-step workflows, or autonomous or semi-autonomous execution. Experience implementing AI observability, evaluation, and monitoring, including hallucination, output quality, drift, latency, usage, and cost considerations. Strong understanding of enterprise security concepts, including authentication, authorization, least privilege, sensitive-data protection, secrets management, and auditability. Experience integrating applications with enterprise APIs, data sources, identity systems, and cloud services. Experience with Claude in an enterprise or administrative context, including access, administration, permissions, integrations, governance, usage monitoring, or solutions built using Claude. Strong experience with modern software engineering practices, including APIs, automated testing, CI/CD, telemetry, and production support. Ability to evaluate tradeoffs across model capability, security, reliability, performance, maintainability, and cost. Strong collaboration and communication skills across engineering, architecture, data, security, and business teams. Blackbaud Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud. About This Summary Leave & Time Off Breadth — Paid time off, paid holidays, and "wellbeing days" are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs. Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value. Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages. Learn more about Blackbaud's Compensation & Benefits → Blackbaud Insights What's It Like to Work at Blackbaud? Blackbaud Culture & Values Blackbaud Career Growth & Development What's the Work-Life Balance Like at Blackbaud? Blackbaud Leadership & Management Blackbaud Company Growth, Stability & Outlook View all jobs at Blackbaud View Blackbaud Profile Report Job