At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

About the role and what you'll be doing: We are seeking an experienced IoT / Observability Engineer responsible for monitoring, managing, automating, and optimizing enterprise infrastructure, applications, IoT platforms, and enterprise telemetry ecosystems. The ideal candidate will possess strong expertise in observability platforms, monitoring technologies, automation frameworks, and operational support processes to ensure high availability, reliability, and performance of business-critical systems. The engineer will support enterprise monitoring operations, FOAK services, ELT platforms, incident management, and automation initiatives while collaborating with Infrastructure, Cloud, Network, Application, and Service Delivery teams.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Key ResponsibilitiesMonitoring & ObservabilityDesign, implement, and maintain enterprise monitoring and observability solutions.

Develop and maintain dashboards, alerts, and visualizations using Grafana.

Monitor infrastructure, applications, middleware, and IoT services using IBM Instana, Grafana, SolarWinds, and related observability tools.

Configure and manage data collection using Telegraf, Prometheus, and monitoring agents.

Analyze metrics, logs, traces, events, and telemetry data to identify performance bottlenecks and service degradation.

Support SLO, SLA, and operational health monitoring initiatives.

Perform Root Cause Analysis (RCA) and troubleshooting for infrastructure and application issues.

Foak & Enterprise Logging/TelemetrySupport onboarding, monitoring, and operational management of FOAK (First Office Application Kit) services and enterprise applications.

Configure, validate, and troubleshoot Enterprise Logging & Telemetry (ELT) integrations across infrastructure, middleware, applications, and cloud platforms.

Monitor telemetry pipelines, log ingestion, event correlation, and data quality to ensure complete observability coverage.

Collaborate with engineering teams to improve telemetry standards, monitoring effectiveness, and proactive incident detection through ELT and observability frameworks.

Support FOAK application integrations with Grafana, Instana, Prometheus, and enterprise monitoring platforms.

Infrastructure & Platform MonitoringMonitor and support:

Linux ServersWindows ServersVMware InfrastructureCitrix VDI PlatformsDNS ServicesProxy ServicesMiddleware PlatformsIntegration ServicesEnterprise ApplicationsIoT PlatformsAdditional Responsibilities:

Investigate performance issues, recurring alerts, and infrastructure anomalies.

Validate monitoring platform health and monitoring coverage.

Monitor capacity, availability, CPU, memory, storage, and service health metrics.

Support platform upgrades, maintenance, and operational readiness reviews.

Database & Data ManagementConfigure and maintain InfluxDB time-series databases.

Manage data retention policies, performance tuning, and capacity planning.

Develop operational dashboards and reports for infrastructure and application performance insights.

Support telemetry data ingestion, storage optimization, and historical trend analysis.

Event & Incident ManagementMonitor operational alerts, events, notifications, and incidents from enterprise monitoring platforms.

Acknowledge, investigate, troubleshoot, and resolve assigned incidents.

Coordinate with Infrastructure, Network, Cloud, Security, Application, and Service Delivery teams during incident resolution.

Participate in major incident bridges, DR exercises, and 24×7 operations support activities.

Follow escalation procedures, SOPs, operational runbooks, and ITIL processes.

Support Problem Management activities and contribute to RCA documentation.

Instana & APM OperationsAdminister and support IBM Instana monitoring environments.

Monitor application, API, middleware, and microservices performance using Instana.

Validate Instana agent health following server patching and maintenance activities.

Support application onboarding and APM configuration standards.

Configure alerts, baselines, and performance thresholds.

Raise and track incidents related to Instana platform availability and performance.

Automation & ScriptingDevelop automation solutions using:

PythonPowerShellShell Scripting (Bash)

VBScriptResponsibilities:

Automate operational tasks, monitoring deployments, and remediation workflows.

Build reusable automation tools to improve operational efficiency.

Integrate monitoring platforms with enterprise automation frameworks.

Support webhook-based automation and event-driven operational workflows.

Configuration Management & Infrastructure AutomationImplement Infrastructure as Code (IaC) and automation using:

AnsiblePuppetResponsibilities:

Automate server provisioning and configuration management.

Automate monitoring agent deployment and onboarding.

Maintain automation playbooks and deployment pipelines.

Improve operational consistency and reduce manual efforts across environments.

Knowledge ManagementMaintain SOPs, runbooks, monitoring procedures, and escalation matrices.

Participate in KT sessions, service onboarding, and operational readiness reviews.

Support service transition, migration, and continuous improvement initiatives.

Maintain observability standards and monitoring documentation.

Required SkillsMonitoring & ObservabilityGrafanaIBM InstanaSolarWindsTelegrafPrometheusInfluxDBOpenTelemetryGrafana AlloyAPM MonitoringEvent ManagementAlert ManagementObservability ConceptsSLO/SLA MonitoringFOAK & Enterprise TelemetryFOAK (First Office Application Kit) SupportEnterprise Logging & Telemetry (ELT)Log Aggregation & CorrelationTelemetry Data AnalysisEvent CorrelationApplication OnboardingMonitoring Standards & Observability FrameworksInfrastructureVMwareLinux AdministrationWindows ServerCitrix VDIDNS ServicesProxy ServicesMiddleware TechnologiesInfrastructure Performance MonitoringScripting & ProgrammingPythonPowerShellShell Scripting (Linux)VBScriptAutomation ToolsAnsiblePuppetWebhooksInfrastructure as Code (IaC)ITSM & OperationsServiceNowIncident ManagementProblem ManagementChange ManagementITIL FrameworkMajor Incident ManagementNice to HaveDockerKubernetesAWSMicrosoft AzureGoogle Cloud Platform (GCP)JenkinsGitHub ActionsGitLab

CI/CDREST

APIsMicroservices MonitoringDevOps & SRE PracticesPreferred Experience7 to 10+ years of experience in Monitoring, Observability, Infrastructure Operations, SRE, or Platform Engineering.

Experience supporting large-scale enterprise environments and 24×7 operations.

Hands-on experience with Grafana, Instana, SolarWinds, Telegraf, Prometheus, and InfluxDB.Experience supporting VMware, Citrix, middleware, enterprise applications, and cloud monitoring platforms.

Experience working with FOAK applications and Enterprise Logging & Telemetry (ELT) platforms.

Strong troubleshooting, RCA, incident management, and operational support skills.

Experience with automation frameworks and Infrastructure as Code (Ansible preferred).Experience integrating observability platforms with enterprise automation solutions.

Key CompetenciesObservability & MonitoringInfrastructure AutomationEnterprise Telemetry ManagementFOAK Application SupportRoot Cause AnalysisProblem SolvingPerformance OptimizationService Reliability Engineering (SRE)Cross-Functional CollaborationOperational ExcellenceContinuous ImprovementWhy Ensono?

Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

Unlimited Paid Days OffThree health plan options401k with company matchEligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accountsFamily Forming Benefit including fertility coverage and adoption/surrogacy reimbursementPaid childbearing and paternal leaveEducation Reimbursement, Student Loan Assistance or 529 College FundingSabbatical leaveWellness programFlexible work scheduleAs of the date of this posting, a good faith estimate of the current pay scale for this role is $113,000 to $147,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].JR014235