Top Skills' Details 5-10 years of Strong System Engineering skills with experience in Microsoft Windows Server and Active Directory Windows Server/Active Directory -- group policies + windows server VMware Scripting/Automation falls in between top skills and nice-to-haves Position Summary The Level 3 Senior Engineer is a Senior technical leader within the Service Delivery organization responsible for supporting daily operations, resolving complex technical issues, and serving as the highest escalation point for service-related incidents on that team. This role provides advanced technical expertise across client environments while partnering closely with Service Desk, Client Experience, Solutions, and Security teams to maintain exceptional service levels and client satisfaction. The primary focus of the position is ensuring operational stability, reducing downtime, preventing recurring issues, and supporting the successful delivery of managed services. The Level 3 Senior Engineer acts as a technical mentor for Level 1 and Level 2 team members, drives continuous service improvement initiatives, and serves as a trusted advisor during critical technical situations. Primary Responsibilities Advanced Technical Escalations Serve as the primary escalation point for complex client issues that cannot be resolved by Level 1 or Level 2 technicians. Troubleshoot and resolve advanced infrastructure, cloud, networking, security, and application issues. Lead technical investigations involving recurring, high-impact, or business-critical incidents. Coordinate with vendors, software providers, and third-party support organizations when necessary. Participate in major incident response and restoration activities. Perform root cause analysis and develop corrective actions to prevent future occurrences. Additional Skills & Qualifications Experience in Network Administration including DNS, DHCP, TCP/IP, and firewalls. This would be secondary to Systems Engineering skills. Relevant certifications such as Microsoft Certified Systems Administrator (MCSA) or CompTIA A+ are a plus MSP experience is not necessary, but always helpful. Prior manufacturing experience would be a key asset. Job Type & Location This is a Permanent position based out of Grand Haven, MI. Pay and Benefits The pay range for this position is $80000.00 - $110000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Competitive benefits direct by the client that includes medical, dental, vision, retirement, cell phone reimbursement. Workplace Type This is a fully onsite position in Grand Haven,MI. Application Deadline This position is anticipated to close on Sep 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.