Systems Engineer

Our Utah-based client is looking for an experienced Systems Engineer to support and enhance core enterprise infrastructure in Utah. This long-term contract position is ideal for a detail-oriented candidate who brings strong knowledge of Incident Management and Change Management best practices, Windows-based environments, directory services, messaging platforms, and operational support practices. The role focuses on maintaining stable systems, resolving complex technical issues, and partnering with internal teams and external providers to improve service reliability and security.

Main Responsibilities:

Work on incident management and problem management issues by driving calls with other parts of the business, escalated tickets, and day-to-day incident management tasks. Help quarterback when major incidents happenPerform Major Incident Management (MIM) Artifacts, Evidence, and Root Cause Analysis (RCA) collection in SharePointChange Management, conduct CAB meetings, manage change lifecycleIncident Response Management for an International EnterpriseWork on ITSM Problem Management system using ServiceDesk PlusOrchestrate P1/P2 and Major Incident Management Teams meetingsCreate MIM Process Documentation and Contacts in TeamsPromote ITIL Process for current and future projectsConduct weekly Change Review Board meetingsThis person will also:

• Administer and maintain enterprise infrastructure services, including Active Directory, Azure Active Directory, Microsoft Windows Server, and Microsoft Exchange environments.
• Investigate and resolve system incidents efficiently, restoring service while minimizing operational disruption across the organization.
• Monitor platform health, identify recurring technical issues, and drive problem management efforts to reduce repeat incidents.
• Support security incident response activities by analyzing infrastructure-related events and helping implement corrective actions.
• Collaborate with internal stakeholders to understand service needs, provide technical guidance, and maintain strong working relationships.
• Coordinate with third-party vendors to address escalated issues, manage service quality, and support infrastructure-related deliverables.
• Apply ITIL-based support practices for incident, problem, and service management to ensure consistent operational performance.
• Contribute to system improvement initiatives, documentation updates, and ongoing optimization of infrastructure services.
• Assist with infrastructure changes and environment updates while ensuring stability, compliance, and minimal impact to users.