Technical Manager, Infrastructure & Architecture

American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designers and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you'll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence. We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

POSITION PURPOSE

The Technical Manager, Infrastructure & Architecture is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of all server and storage services that enable key business operations and critical business applications across the enterprise. This position requires expertise in areas of transforming the infrastructure and architecture function including server and storage provisioning, software installation and configuration, and operations including data centers, server administration and disaster recovery, while specifically ensuring the availability, integrity, and security for all systems and infrastructure.

IDEAL CANDIDATE PROFILE

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability required. Experience 18+ years of Infrastructure Engineering/Architecture experience 12+ years in IT support 10+ years in server and storage support is a plus Hands-on experience in the configuration of server and storage products and other related platforms in a global enterprise. Experience with server and storage provisioning, software installation and configuration, and operations including data centers, server administration and disaster recovery. Strong experience in a broad range of infrastructure tasks including planning, design, test, integration, and deployment. Must have an excellent knowledge of all aspects of IT infrastructure. Advanced knowledge of common security vulnerabilities and mitigation strategies Experience with infrastructure management tools. Extensive hands-on experience with virtualization platforms: e.g., VMWare, Citrix Extensive hands-on experience with Microsoft servers, Active Directory Advanced experience with cloud-based services: Office 365, SSO, AWS or Azure Advanced experience with networking, cloud, server, storage, and client technologies: (e.g., SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI and SBC) Skills Must be a strong & visible leader, highly flexible, results-oriented with the ability to provide insight and support on complex business and technical issues. Excellent analytical, strategic conceptual thinking, strategic planning and execution skills Strong sense of self, ethics and effort, as well as the willingness to go the extra mile to achieve important goals. Education Bachelor's Degree in Computer Science or equivalent degree from an accredited college or university or Associate Degree or technical diploma in Information Systems or other related field is desirable.

ESSENTIAL FUNCTIONS

As a leader and technical specialist, this role is responsible to proactively lead multiple technology initiatives with critical focus on managing, people, scope, schedules, resources, investments, and risks. Responsible for installation, configuration & maintenance of the company's multi-server, multi-site environment, including hardware and operating system; proactively monitors and performs configuration changes to improve performance, security, and availability; Performs configuration and tuning of system monitoring tools to proactively identify and escalate system issues; support production systems including analyzing and resolving production problems and end user service requests. Provide a high-level of customer service across the organization with a primary focus on systems availability, performance, reliability, security, and established service level metrics. Identifies changes and trends in digital technologies and communicates their benefits and impacts to business leadership and senior management. Collaborates with the IT leadership team to define the long-term organization-wide infrastructure capabilities needed and develops and implements the overall strategy and roadmap to ensure optimal technology operations and return on investment with a high priority on confidentiality, integrity, and availability. Responsible for the day-to-day management, maintenance, and operation of the organization's computer systems and networks, ensuring the reliability, security, and optimal performance of IT infrastructure, including servers, networks, and associated hardware and software. Install, configure, and maintain server hardware and software, monitor server performance, and troubleshoot issues to ensure maximum uptime. Install, configure, and update operating systems (e.g., Windows Server, Linux). Apply security patches and updates in a timely manner. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications. Implement and manage data backup and recovery processes. Test and validate backup systems to ensure data integrity. Implement and enforce security measures to protect systems and data and conduct security audits and address vulnerabilities. Ensure software licensing compliance. Create and maintain documentation for system configurations, procedures, and troubleshooting guides. Collaborate with IT teams, including developers, network engineers, and support staff. Monitor system resource usage and plan for future capacity needs. Design, implement, and maintain the organization's information systems and IT infrastructure. Provide an architectural framework for information system development, maintenance, and enhancement efforts. Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables. Work closely with developers and engineers to develop road maps for applications, align development plans, and to ensure effective integration among information systems and the IT infrastructure. Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements. Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions. Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.

SCOPE & EXPECTATIONS

Typically works in an office environment or occasionally on or around the manufacturing or distribution floor. The noise level is usually moderate. Reports to

Manager, Infrastructure & Architecture Travel Requirements:

Some out-of-town travel is required up to 25% of a standard week and is on a limited, as necessary basis. The recruitment process may consist of any combination of phone, video, and in-person interviews. Offers may be contingent upon the successful completion of a Background Check, Drug Screen, Physical Examination, and/or potential Motor Vehicle Check.

BENEFITS PACKAGE INCLUDES

Competitive Compensation Health Care Benefits Paid Holidays Paid Vacation Days Paid Sick Days 401(k) Retirement Savings Plan & Profit Sharing Tuition Assistance Relocation Assistance when available

AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations. Technical Manager, Infrastructure & Architecture 3.2 3.2 out of 5 stars Winchester, VA 22602 American Woodmark 1,087 reviews American Woodmark is one of the nation's largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designers and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you'll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence. We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

POSITION PURPOSE

The Technical Manager, Infrastructure & Architecture is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of all server and storage services that enable key business operations and critical business applications across the enterprise. This position requires expertise in areas of transforming the infrastructure and architecture function including server and storage provisioning, software installation and configuration, and operations including data centers, server administration and disaster recovery, while specifically ensuring the availability, integrity, and security for all systems and infrastructure.

IDEAL CANDIDATE PROFILE

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability required. Experience 18+ years of Infrastructure Engineering/Architecture experience 12+ years in IT support 10+ years in server and storage support is a plus Hands-on experience in the configuration of server and storage products and other related platforms in a global enterprise. Experience with server and storage provisioning, software installation and configuration, and operations including data centers, server administration and disaster recovery. Strong experience in a broad range of infrastructure tasks including planning, design, test, integration, and deployment. Must have an excellent knowledge of all aspects of IT infrastructure. Advanced knowledge of common security vulnerabilities and mitigation strategies Experience with infrastructure management tools. Extensive hands-on experience with virtualization platforms: e.g., VMWare, Citrix Extensive hands-on experience with Microsoft servers, Active Directory Advanced experience with cloud-based services: Office 365, SSO, AWS or Azure Advanced experience with networking, cloud, server, storage, and client technologies: (e.g., SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI and SBC) Skills Must be a strong & visible leader, highly flexible, results-oriented with the ability to provide insight and support on complex business and technical issues. Excellent analytical, strategic conceptual thinking, strategic planning and execution skills Strong sense of self, ethics and effort, as well as the willingness to go the extra mile to achieve important goals. Education Bachelor's Degree in Computer Science or equivalent degree from an accredited college or university or Associate Degree or technical diploma in Information Systems or other related field is desirable.

ESSENTIAL FUNCTIONS

As a leader and technical specialist, this role is responsible to proactively lead multiple technology initiatives with critical focus on managing, people, scope, schedules, resources, investments, and risks. Responsible for installation, configuration & maintenance of the company's multi-server, multi-site environment, including hardware and operating system; proactively monitors and performs configuration changes to improve performance, security, and availability; Performs configuration and tuning of system monitoring tools to proactively identify and escalate system issues; support production systems including analyzing and resolving production problems and end user service requests. Provide a high-level of customer service across the organization with a primary focus on systems availability, performance, reliability, security, and established service level metrics. Identifies changes and trends in digital technologies and communicates their benefits and impacts to business leadership and senior management. Collaborates with the IT leadership team to define the long-term organization-wide infrastructure capabilities needed and develops and implements the overall strategy and roadmap to ensure optimal technology operations and return on investment with a high priority on confidentiality, integrity, and availability. Responsible for the day-to-day management, maintenance, and operation of the organization's computer systems and networks, ensuring the reliability, security, and optimal performance of IT infrastructure, including servers, networks, and associated hardware and software. Install, configure, and maintain server hardware and software, monitor server performance, and troubleshoot issues to ensure maximum uptime. Install, configure, and update operating systems (e.g., Windows Server, Linux). Apply security patches and updates in a timely manner. Perform application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications. Implement and manage data backup and recovery processes. Test and validate backup systems to ensure data integrity. Implement and enforce security measures to protect systems and data and conduct security audits and address vulnerabilities. Ensure software licensing compliance. Create and maintain documentation for system configurations, procedures, and troubleshooting guides. Collaborate with IT teams, including developers, network engineers, and support staff. Monitor system resource usage and plan for future capacity needs. Design, implement, and maintain the organization's information systems and IT infrastructure. Provide an architectural framework for information system development, maintenance, and enhancement efforts. Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables. Work closely with developers and engineers to develop road maps for applications, align development plans, and to ensure effective integration among information systems and the IT infrastructure. Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements. Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions. Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.

SCOPE & EXPECTATIONS

Typically works in an office environment or occasionally on or around the manufacturing or distribution floor. The noise level is usually moderate. Reports to

Manager, Infrastructure & Architecture Travel Requirements:

Some out-of-town travel is required up to 25% of a standard week and is on a limited, as necessary basis. The recruitment process may consist of any combination of phone, video, and in-person interviews. Offers may be contingent upon the successful completion of a Background Check, Drug Screen, Physical Examination, and/or potential Motor Vehicle Check.

BENEFITS PACKAGE INCLUDES

Competitive Compensation Health Care Benefits Paid Holidays Paid Vacation Days Paid Sick Days 401(k) Retirement Savings Plan & Profit Sharing Tuition Assistance Relocation Assistance when available

AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally-protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.