Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location :

Menomonee Falls, Wisconsin -

USA Contract Type:

Independent Contractor(1099) / W2

Start Date:

Immediate Eligibility:

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor currently. Scope of Work 1. End‑User Device & Asset Lifecycle Support Support new hire setup, deployment, and onboarding activities in coordination with the EUC team. Install, upgrade, repair, and replace EUC equipment , including desktops, laptops, monitors, and associated peripherals. Perform hardware refresh , device swaps, and secure decommissioning with proper handover for disposal. Provide replacement of non‑warranty assets as approved. 2. IMACD Services (Install, Move, Add, Change, Decommission) Perform IMACD activities for EUC assets: New device installation and setup Desktop and workstation moves Device additions and re‑configurations Hardware refresh and decommissioning Ensure asset tagging, relocation tracking, and documentation updates. 3. Incident, Task & Break/Fix Support Work on incidents and service requests related to End User Computing. Provide onsite break/fix assistance for EUC hardware and software. Diagnose and resolve incidents and problems associated with EUC equipment. Perform reactive troubleshooting to identify root causes and help prevent recurrence. Provide deskside support services as required. 4. Onsite EUC & End‑User Support (SLA‑Driven) Provide onsite operational and technical support to authorized users. Deliver services in accordance with defined SLAs for response and resolution. Provide VIP and executive support for: Desktop and workstation devices Display screens and video systems Docking stations and communication devices Printers, scanners, and wireless networking 5. Network Connectivity & Access Support Assist users connecting or attempting to connect to the corporate network .

Support access to:

LAN and WAN Print and file services Appropriate LAN segments Configure and troubleshoot network connectivity for end‑user systems, including cabling and port connectivity. 6. Printer, Scanner & Peripheral Support Provide network connectivity for printers and scanners , including: IP addressing Direct TCP/IP output configuration Create, modify, and remove printer configurations and queues as per requests and SLAs. Provide warranty and break/fix support for networked printers and scanners. Support peripheral devices including keyboards, mice, webcams, headsets, and docking stations. 7. Operating System, Imaging & Deployment Install, upgrade, and migrate end‑user systems to Windows versions . Support large‑scale Windows deployments in enterprise environments. Monitor and maintain systems running Windows. Utilize and support imaging tools for device provisioning and re‑imaging. 8. Software Support, Configuration Provide software break/fix support for end users. Configure hardware, operating systems, and applications as required for EUC support. 9. Collaboration, Telepresence & Audio‑Video Support Provide onsite support for telepresence systems . Support audio‑video meetings , conferencing tools, and meeting room equipment. Perform AV connectivity checks and equipment troubleshooting. 10. Reporting, Communication & Problem Management Use problem and incident management systems to track customer calls, incidents, and service requests. Ensure tickets are updated, documented, and closed accurately . Provide regular, timely feedback on customer requirements and onsite activities. Communicate effectively with technical and non‑technical stakeholders . Contract Type • Independent Contractor (1099) Interested candidates are invited to send their resumes to: 📧 careers.us@axiomtechnologies.com