Desktop Administrator

Desktop Administrator ARCO a Family of Construction Companies - 3.7 Downers Grove, IL Job Details Full-time 1 day ago Benefits Paid parental leave Health insurance Dental insurance 401(k) Tuition reimbursement Parental leave Vision insurance Employee stock ownership plan Sabbatical Qualifications Endpoint Security Cloud identity and access management (IAM) Microsoft Excel GPO Technical documentation iOS Configuration management Equipment troubleshooting Microsoft Exchange Application deployment Windows Printer (troubleshooting support) Android Azure AD Mobile device management macOS Systems & applications support Escalation handling PowerShell Shell Scripting Intune Active Directory management Identity & access management Full Job Description

ABOUT YOU

Are you the go-to problem solver when technology doesn't cooperate? Do you thrive in a fast-paced environment where no two days are the same? Do you enjoy troubleshooting issues, optimizing systems, and creating a seamless experience for end users? If the answer is "Yes!" then we have an exciting opportunity for you. We are ARCO, a Family of Construction Companies. We are seeking a proactive and service-oriented Desktop Administrator to support and enhance our Windows-based and cloud-connected environment. In this role, you will be responsible for managing end-user devices, supporting identity and access through Azure Active Directory, and ensuring devices remain secure and compliant using tools like Microsoft Intune.

WHAT WE CAN OFFER YOU

We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world. Industry-leading performance-based bonus program Employee Stock Ownership Plan (ESOP) Traditional and Roth 401k Tuition reimbursement for associates Scholarship for associates' children up to $28,000 per child 1-month paid sabbatical after every five years of employment, plus $5,000 for travel 1-week paid volunteer leave each year 100% charitable match Medical, dental, and vision insurance coverage 100% paid 12-week maternity leave At ARCO, our first core value is to treat people fairly and do the right thing. We are committed to building and sustaining a culture that supports diversity and inclusion. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment. From recruiting, training, and hiring practices to selecting our subcontractors, we understand that diversity of all those involved in the construction process enhances our ability to deliver the best solutions to our customers. We hire the best and the brightest from across the country - constructing a team of experts in architecture, design, engineering, project management, and business services.

A DAY IN THE LIFE

Endpoint Management & Administration Serve as primary administrator of Microsoft Intune across a diverse device fleet including Windows 11 (physical and virtual), macOS, iOS, and Android Manage device configuration policies, compliance baselines, and endpoint protection across both commercial and GCC High (secured) environments Oversee application deployment, driver updates, and patching through Intune and Windows Update for Business Maintain device provisioning policies and procedures via Microsoft Autopilot, supporting the full device lifecycle from provisioning through retirement Identity & Policy Management Manage device and group objects within Microsoft Entra ID Administer Group Policy for on-premises environments while participating in the ongoing transition to cloud-native Intune policies for cloud-joined endpoints Third-Party Platform Administration Manage PatchMyPC for third-party application update deployment and quality assurance Administer Apple Business Manager to streamline iOS device provisioning in the corporate environment Maintain PrinterLogic for cloud-based printer driver deployment and configuration management; collaborate with the Support team and vendors on escalated printer and copier issues Collaboration & Customer Experience Act as the escalation point for the wider IT Support team on complex endpoint issues, providing timely communication around troubleshooting steps, workarounds, and ongoing issue status Reporting & Documentation Produce regular reporting on device compliance, patching metrics, end user experience, and inventory details using Microsoft Excel and Power BI Maintain accurate, up-to-date documentation for systems, processes, and troubleshooting procedures

NECESSARY QUALIFICATIONS

2-5+ years of experience in endpoint administration and desktop support, with strong hands-on expertise in enterprise Windows 11 environments (2000+ devices) Demonstrated experience administering Microsoft Intune, including device configuration, compliance policies, application deployment, and security baselines; Proficiency managing identities, devices, and groups within Microsoft Entra ID Experience with Microsoft PowerShell to support remediations & application deployment for endpoints Experience managing mobile endpoints across iOS and Android platforms, as well as supporting macOS devices Working knowledge of Group Policy and traditional Active Directory environments; Familiarity with the Microsoft 365 ecosystem, including Exchange Online, Teams, and OneDrive Understanding of core networking fundamentals including DNS, DHCP, TCP/IP, and VPN; Experience supporting and troubleshooting printer and copier environments Proven ability to act as a technical escalation point for end-user support teams, with strong troubleshooting and communication skills Ability to maintain clear documentation and effectively communicate technical information to both technical and non-technical audiences

LEGAL DISCLAIMER

EOE, including disability/vets