Technology Incident Manager - Hybrid#26-09828

Cleveland, OH

Buffalo, NY

Albany, NY

Hybrid

Contract

Starts 9/28/2026

Ends 8/13/2027

Job Description

Genesis10 is currently seeking a Technology Incident Manager for a hybrid position with a Major Financial Institution located in Cleveland, OH, Albany, NY or Buffalo, NY. This is a 10+ month contract opportunity.

Compensation:

$50.00 - $56.00 per hour, W2, based on qualifications

Position Overview:

The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting our client's enterprise systems. This role is responsible for monitoring and driving incident resolution efforts, proactively engaging technical support partners, facilitatingmunication among technical and business stakeholders, and ensuring timely and effective recovery. This position includes on-call and off-hours support on a rotating basis, with a standard shift ranging between 11:00 AM-9:00 PM EST.

Key Responsibilities:

Identify and assess critical incidents and outages impacting operations

Proactively and directly investigate potential technology incidents when detected or observed

Lead incident recovery efforts, coordinating cross-functional teams and vendors

Engage in independent decision-making and be confident in making judgment calls when necessary

Facilitate technical crisis calls and ensure appropriate resources are engaged

Mediate high-stakes and time-sensitive triage bridges and chats to effectively and respectfully drive resolution

Provide accurate and timelymunications to stakeholders and executive leadership

Escalate critical issues and manage progress updates throughout troubleshooting and remediation

Lead post-mortem sessions and document incident restoration activities and timelines

Identify action items and follow-up activities needed following incident resolution and with problem management

Ensure recovery documentation is accurate and tested for feasibility

Drive continuous improvement initiatives to enhance system stability and client experience

Identify gaps in recovery processes and collaborate with monitoring and detection teams

Participate in incident management performance reviews and process evaluations

Ensure adnce to ITSM processes and define/manage critical success metrics

Support production readiness for critical projects, focusing on incident management

Primary Requirements:

• Bachelor's degree in a related business or science field, or equivalent work experience
• 3+ years of experience leading technical projects, incidents, or cross-functional initiatives
• Experience managing highly impactful incidents across multiple departments or lines of business
• Experience with distributed systems, networks, application development, and mainframe environments
• Familiarity with ITIL processes and incident management principles

Desired skills:

Certifications in ITIL, incident management, or related disciplines

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please !

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years

Access to an experienced, caring recruiting team (more than 7 years of experience, on average)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.