Preferred Experience Experience with ServiceNow, SailPoint IdentityIQ, automation, and process improvement is highly desirable. What You ' ll D o Partner with banking teams, third-party vendors, external banks, risk and control partners, technology teams, and senior leaders to support access management and provisioning. Manage IAM processes, including role design, provisioning, deprovisioning, and access governance. Translate business needs into technical access solutions and clearly communicate requirements to stakeholders. Resolve complex access issues using a risk-based approach, identify root causes, and implement sustainable solutions. Support third-party financial service applications and platforms by managing user access, permissions, and security controls. Complete security administration requests with proper approvals, policy compliance, and risk mitigation. Implement enterprise IAM standards and best practices with internal and external stakeholders. Drive continuous improvement by addressing process inefficiencies and identifying automation opportunities. Use Jira and ServiceNow to manage work intake, incidents, requests, tasks, and project deliverables. Maintain documentation, operating procedures, onboarding materials, and future-state process designs. Analyze and report performance metrics to support vendor management and operational effectiveness. Support audits, remediation, and security reviews as an IAM process and controls subject matter expert. What We ' re Looking For At least 3 years of experience in IAM, security administration, information security, or a related field. Strong troubleshooting, critical thinking, and problem-solving skills, with the ability to work independently through ambiguity. Proven ability to build relationships and collaborate across business and technology teams and with internal and external stakeholders. Excellent written and verbal communication skills, with the ability to translate between business needs and technical requirements. Strong understanding of risk management principles and security controls within an enterprise environment. Self-starter with a growth mindset who takes initiative, contributes ideas, and pursues improvement opportunities. Experience with Jira, ServiceNow, SailPoint IdentityIQ, Active Directory, AWS, Azure, PowerShell, Linux, Windows, or similar technologies preferred. Experience with workflow automation, process optimization, and operational efficiency is a plus. Undergraduate degree or an equivalent combination of training and experience. Flexibility to support global operations, including occasional schedule adjustments and after-hours or weekend on-call coverage.