We are seeking a Zscaler Subject Matter Expert to serve as a technical lead for the Threat Mitigation Team within the Cyber Security Operations Center. This is a contract position based in Malvern, Pennsylvania, with a duration of six months or more. In this role, you will administer and optimize Zscaler security platforms, design enterprise security policies, respond to escalated incidents, and mentor junior team members while collaborating across network engineering, infrastructure, and business teams. Responsibilities Administer, monitor, and maintain Zscaler Cloud security platforms, including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Cloud Firewall, Advanced Threat Protection (ATP), SSL inspection services, Browser Isolation, and Sandbox services. Perform platform configuration, policy management, and service optimization. Provide support for feature enablement, upgrades, and testing of new capabilities. Design, implement, and maintain security policies used in the platform, including handling policy change requests, assessing operational and security impacts of changes, and conducting periodic policy reviews to maintain effectiveness. Independently assist and respond to escalated operational or security incidents, collaborating with Incident Response teams during security investigations and operational troubleshooting. Support CSOC representation in partnering with Governance & Risk, Engineering & Security Framework, IT, and business teams on enterprise-wide security initiatives and projects. Perform analysis derived from multiple data sets to identify changing threats and vulnerabilities. Identify malicious activity by analyzing logs, traffic flows, and other investigative detective activities. Develop ad-hoc reports as required by management that involve in-depth analysis. Collaborate with other team members on research projects involving event analysis to determine trends. Identify real-time complex attack patterns and suggest mitigation strategies. Mentor junior team members to improve their technical acumen. Participate in special projects and perform other duties as assigned. Qualifications Required Bachelor's degree or equivalent experience At least 3 years of experience in cybersecurity, network security, or security operations Hands-on experience administering Zscaler platforms Experience implementing and managing security policies in cloud-delivered security environments Experience supporting enterprise-scale networking and security technologies Demonstrated communication skills, analytical ability, and judgment; ability to work effectively with others Ability to understand strategic objectives and vision, and work towards those goals Ability to remain calm and professional while working in high-pressure incident situations Preferred Relevant Information Security certifications, such as

CISSP, ZCCA, ZCCP, AWS

Certified Security, or other cloud specialty certifications