Role - Cyber Ops Lead I SOC Lead Experience Required -7+ Years Must Have Technical/Functional Skills

• Experience in a regulated industry (healthcare, financial services, or similar) handling sensitive data.
• Relevant certifications such as GCIH, GCIA, Security+, CySA+, or equivalent.
• Familiarity with cloud environments (AWSlAzure) and common cloud security tooling.
• Prior experience building or refining SOC playbooks, runbooks, or standard operating procedures.
• SOC case queue is triaged consistently with clear ownership and no unexplained aging
• Escalation paths to Tech Operations are documented and running smoothly, with fewer dropped handoffs.
• Analyst team has clear expectations, regular feedback, and improving case quality.
• Director, Cyber Defense & Strategy has reliable visibility into SOC health through regular reporting Roles & Responsibilities Key Responsibilities Case & Queue Management
• Own the SOC case queue: triage incoming alerts, tickets, and requests; assign priority and ownership; track cases through to resolution.
• Maintain SLAs for case handling and escalation; identify and clear bottlenecks before they become backlogs.
• Ensure consistent documentation, categorization, and closure quality across all cases. SOC Leadership & Operations Lead day-to-day SOC operations, including monitoring, alert triage, and initial incident response.
• Coordinate shift coverage and on-call rotations to maintain continuous monitoring.
• Serve as a senior escalation point for analysts on complex or ambiguous cases.
• Drive continuous improvement Of detection content, playbooks, and standard operating procedures. Partnering with Technology Operations
• Act as the primary liaison between Cyber Defense and Tech Operations on issues that span both teams (eg., system changes, outages, access requests, infrastructure-related findings).
• Coordinate response and remediation activities that require Tech Operations involvement, ensuring clear handoffs and shared visibility into status.
• Participate in change management and operational reviews where security input is needed. Incident Response
• Support incident response efforts, including initial triage, containment recommendations, and coordination across teams during active incidents.
• Contribute to post-incident reviews and help translate lessons learned into process or tooling improvements. Mentorship & Team Development
• Mentor and provide day-to-day guidance to SOC analysts; support onboarding and skills development.
• Help set expectations for case quality, communication, and escalation practices. Reporting & Metrics
• Track and report on SOC operational metrics (case volume, time-to-triage, time-to-resolution, escalation rates) to the Director, Cyber Defense & Strategy.
• Flag trends or recurring issues that indicate a need for process, tooling, or staffing changes. Required Qualifications 5+ years of experience in a Security Operations Center or similar cyber defense role, including at least 1-2 years in a lead , senior analyst, or shift-lead capacity
• Demonstrated experience managing case/ticket queues and driving them to resolution in a fast-paced environment.
• Working knowledge Of SIEM, EDR, and case/ticket management tooling Solid understanding Of incident response fundamentals (triage, containment, escalation).
• Comfortable working cross-functionally with Technology Operations, IT, and Engineering teams.
• Strong written and verbal communication skills; able to translate technical detail for varied audiences.
• Willingness and ability to work on-site in Draper, UT, including participation in on-call/shift coverage as needed.

Base Salary Range :

$100,000 to $120,000

Per Annum TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.