IT Cybersecurity Specialist (Customer Support/Information Security) Department of Homeland Security U.S. Coast Guard C5ISC Command and Control Sea Branch-Portsmouth Summary This vacancy is for a GS

• 2210
• 12, IT Cybersecurity Specialist (Customer Support/Information Security) located in the Department of Homeland Security, U.

S. Coast Guard, C5ISC COMMAND CONTROL and

NAVIGATION PRODUCT LINE

in PORTSMOUTH, Virginia. This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency Open to all U.S. Citizens. This position will be filled through Direct Hire Authority (DHA). All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for further consideration. The "Rule of Three", Category Rating, Veterans Preference, and traditional rating and ranking of applicants does not apply to this vacancy. Duties You will serve as an IT Cybersecurity Specialist (Customer Support/Information Security) and be responsible for managing information technology projects. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include:

Coordinating and managing end-to-end service delivery to customers. Providing advice on project costs, design concepts, implementation plans, and system improvements. Providing ongoing optimization, troubleshooting, and problem-solving support. Reviewing service performance reports and implement corrective actions. Applying cybersecurity principles and security controls to reduce exploitation opportunities. Developing and assessing supply chain risks and mitigation strategies. Coordinating with customers, contractors, and stakeholders to improve service performance. Mandatory training is required which must be successfully completed and other training may occur as necessary for success in the position. A. Federal Acquisition Certification for Program and Project Managers Level I (FAC P/PM-I) or management determined equivalent within two years of entry into the position. B. Information Assurance Management Level II (IAM-II) or management determined equivalent within two years of entry into the position. Reasonable Accommodation (RA)

Requests:

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information Requirements Conditions of employment All qualification requirements must be met by the closing date of the announcement. Do NOT include the following types of information in your resume: Social Security Number (SSN) Date of Birth (DOB) Photos of yourself (if included on your resume you will not be considered for this position) Personal information: such as age, gender, religious affiliation, etc.

Key Requirements:

Must be a U.S. Citizen. Must be registered or exempt from the Selective Service. See www.sss.gov A one-year probationary period may be required. To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation. This position requires a Secret clearance. This is not a Bargaining Unit position. All Federal employees are required to have Federal salary payments made by direct deposit. The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

USA Hire Assessment:

After submitting your application, if an additional assessment is required, you will receive an email invitation. Please note that this assessment must be completed within 48 hours of the vacancy closing date and as specified in the email. Qualifications To qualify at the GS

• 12 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector.

Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. Examples of specialized experience include performing the following types of tasks on a regular basis.

NOTE:

All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. Specialized experience must include the following: Managing delivery of information technology services to customers, gathering requirements, resolving issues, and ensuring customer satisfaction. Planning, coordinating, and executing information technology or cybersecurity projects involving schedules, resources, and implementation activities, and stakeholder engagement. Analyzing operational or technical issues and implementing corrective actions to improve system performance and service delivery. Monitoring, evaluating, and assessing project performance, service delivery, and operational outcomes to identify issues, implement corrective actions. Applying cybersecurity principles, security protocols, risk management concepts, and information assurance practices to support information systems and services. Identifying, assessing, documenting, and mitigating cybersecurity and supply chain risks to protect information systems, support mission requirements, and improve operational resilience. Collaborating with customers, contractors, technical teams, and stakeholders to coordinate service delivery, resolve issues, and achieve mission objectives. In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the competencies listed below. Attention to Detail

• Is thorough when performing work and conscientious about attending to detail. Customer Service
• Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making

• Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management
• Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills
• Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication
• Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving
• Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork
• Has the capability to encourage and facilitate cooperation, pride, trust, and group identity; fosters commitment and team spirit, and works collaboratively with others to achieve shared goals. Technical Competence
• Uses knowledge acquired through formal training or extensive on-the-job experience to perform your job.

Works with, understands, and evaluates technical information related to your role, and advising others on technical issues.

NOTE:

Education cannot be substituted for experience at this grade level. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail. Only experience obtained by the closing date of this announcement will be considered. Student Loan

• Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year.

More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement. Additional information E-Verify DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities. Fair Chance Act The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to vanessa.f.proctor@uscg.mil. Suitability Statement If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Shared Certificates Statement Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Special Employment Consideration The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans , Peace Corps , VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. If you need a reasonable accommodation for the application and hiring process, please contact vanessa.f.proctor@uscg.mil. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service

• connected disability rating of 30 percent or more.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. Under the provisions of direct hiring authority, rating, ranking and veterans' preference does not apply; therefore any responses to the questionnaire will not be used to determine a scored rating. All applicants who meet the minimum qualifications in the job opportunity announcement, will be referred for selection consideration. The necessary competencies to perform this job are: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Partnering Planning and Evaluating Problem Solving Project Management Reading Comprehension Reasoning Risk Management Self-Management Stress Tolerance Teamwork Technical Competence Attention to Detail Decision Making Information Management Interpersonal Skills Oral Communication Teamwork To preview the announcement questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/13046797 The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications &/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. While veterans' preference does not apply in DHA, preference eligibles are encouraged to submit their supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.). Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation.

CTAP and ICTAP Eligibles:

CTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position. If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. Individuals must be well-qualified. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website. Required Documents Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages . You will not be considered for this vacancy if your resume is illegible/unreadable. Resume showing relevant work/volunteer experience, education, and training. Include start and end dates (mm/yy to mm/yy) and number of hours per week worked/volunteered. For additional information on your resume, see How to Apply . Your responses to any applicable assessments. Are you a current or former federal employee? Submit a copy of your most recent SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current grade; your highest grade held; your current promotion potential and proof of permanent appointment if applying based on an interchange agreement. Examples of appropriate SF-50s include promotions, within-grade increases and accessions. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution. Once selected and prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. In order to receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application.

See Recognition of Foreign Qualifications Political Appointees:

OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

CTAP & ICTAP

applicants MUST submit documentation verifying your eligibility. This includes a copy of your agency notice, a copy of your most recent performance rating, most recent SF-50-Notification of Personnel Action noting your current position, grade level and duty location, and documentation from your agency showing your current promotion potential. View information about

CTAP/ICTAP

eligibility on OPM's Career Transition Resources website. Any other supporting documentation required for verification as described in the announcement.

NOTE:

Failure to provide required documents could result in elimination of consideration. How to Apply Only resumes up to a total of 2 pages will be accepted. Font size should not be smaller than 10pts & margins no smaller than .5 inches. Applicants with resumes exceeding 2 pages will be removed from consideration. To begin your online application, click "Apply Online" to create a USAJOBS account & follow the prompts or log in to your existing account. Your application packet must include a resume & any applicable &/or required supporting documentation. Please see the "Required Documents" section for additional information. We encourage you to apply online. Applications & supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, any applicable assessments, & any supporting documents by 11:59 PM EST on 09/04/2026. USA Hire Assessment

• If you are required to complete any USA Hire Assessments, you will be notified after submitting your application.

The notification will be provided in your application submission screen & via email. The notification will include your unique assessment access link to the USA Hire system & the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hrs to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments & assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. It is your responsibility to verify that any information entered or uploaded is received & is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility & qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, we will not be able to consider it as part of your application. To verify the status of your application, log into your USAJOBS account ( https://www.usajobs.gov ),all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ . If claiming eligibility under the

VOW Act:

The VOW Act requires Federal agencies to treat active-duty service member as veterans, disabled veterans, & preference eligibles, when they submit, at the time they apply for a Federal job, a "certification" of active service in lieu of a DD214. In order to be considered under the VOW Act, the certification must specify that the service member is expected to be discharged or released from active duty under honorable conditions not later than 120 days after the date the certification is submitted with your application package for this job announcement. The certification must be on letterhead from the appropriate military branch & include the following information: military dates of service and expected discharge or release date, character of service, military rank, type of discharge, & date when terminal leave will begin. Certifications must be signed by, or by direction of military members' military personnel offices, unit commanders or higher headquarters. Agencies are required to verify a qualifying separation from military service prior to appointment, through the DD214 or other appropriate documentation. Your preference &/or appointment eligibility will be verified prior to appointment. The vacancy questionnaire includes four short, free-response essay questions. This provides an opportunity for you to highlight your dedication to public service for the hiring manager & agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words & did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot. Agency contact information Vanessa Proctor Email vanessa.f.proctor@uscg.mil Next steps Once you submit your application, we will assess your experience and training, identify the best-qualified applicants for further consideration and structured interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment. Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. Recruitment incentives may be authorized. Recruitment Incentive

• Selectee(s) for this position who are newly appointed to a permanent position are authorized to receive a one-time recruitment incentive of 10 % of the salary, including locality for this position.

Receipt of the bonus will require a 12-month service agreement. "Newly appointed" refers to the first appointment (regardless of tenure) as an employee of the Federal Government, an appointment following a break in service of at least 90 days from a previous appointment as an employee of the Federal Government, or, in certain cases, an appointment following a break in service of less than 90 days from a previous appointment as an employee of the Federal Government. Relocation Incentive

• Selectee(s) for this position who are current federal employees on permanent appointments and will be moving outside of the current commuting area of their current position to accept this position are authorized to receive a one-time relocation incentive of 10 % of the salary including locality for this position.

Receipt of the bonus will require a 12-month service agreement. The employee must establish a residence in the new geographic area prior to payment. U.S. Coast Guard The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a workforce spanning hundreds of occupations. Make an impact; join DHS. Apply for this exciting position to support U.S. Coast Guard (USCG) missions of safeguarding our Nation's maritime interests in the heartland, in the ports, at sea, and around the globe. Agency contact information Vanessa Proctor Email vanessa.f.proctor@uscg.mil