Customer Data Engineer (Hybrid - Buffalo, NY)

OVERVIEW

We are seeking a highly skilled SQL Developer to design, maintain, and optimize the data model powering our Customer Data Platform (CDP). This role is critical in shaping a unified, scalable Customer 360 data layer that supports analytics, segmentation, and personalized customer engagement. You will work closely with data engineering, analytics, and marketing teams to ensure high-quality, reliable, and performant customer data across the organization.

POSITION RESPONSIBILITIES

Design, develop, and maintain scalable, high-performance data models supporting a Customer Data Platform. Build and optimize complex SQL queries, views, and data transformations. Develop and manage customer-centric data structures (profiles, events, identity resolution models). Integrate and harmonize data from multiple sources (CRM, web, mobile, transactional, marketing platforms). Support and enhance Customer 360 data models, enabling segmentation and personalization use cases for users of the platform. Collaborate with stakeholders to translate business requirements into efficient, scalable data solutions. Monitor and improve data quality, integrity, and consistency across the CDP ecosystem. Implement and maintain ETL/ELT pipelines to support data ingestion and transformation. Troubleshoot and resolve data discrepancies and performance issues. Document data models, schemas, and lineage for governance and transparency. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

MANAGERIAL/SUPERVISORY RESPONSIBILITY

No supervisory responsibility

MINIMUM QUALIFICATIONS REQUIRED

3+ years of experience as a SQL Developer or Data Engineer. Advanced proficiency in SQL (joins, CTEs, window functions, query tuning). Strong experience with data modeling (relational and dimensional models). Hands-on experience with modern data warehouse platforms (e.g., Snowflake, Redshift, BigQuery, Azure Synapse). Experience developing and maintaining ETL/ELT pipelines. Solid understanding of data integration and transformation best practices. Experience working with large-scale datasets and optimizing performance. Strong problem-solving and analytical skills.

IDEAL QUALIFICATIONS PREFERRED

Experience with Customer Data Platforms (CDPs) or customer analytics environments. Knowledge of customer identity resolution and event-based data modeling. Familiarity with data transformation frameworks. Experience with orchestration tools. Understanding of marketing data ecosystems (CRM, CDP, marketing automation tools). Exposure to streaming/event data pipelines. Knowledge of data governance and privacy regulations (GDPR, CCPA). M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,800.00 - $143,000.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice