Data Analyst I

Position Title:

Data Analyst I Job Group:

Professional & Scientific Required Minimum Qualifications:

Bachelor's degree

Preferred Qualifications:

Experience using student information systems, such as Workday Student, for reporting and data extraction Proven experience creating and validating complex queries or reports with appropriate tools (e.g., Workday Report Writer, Microsoft Access, Tableau, Power BI, Excel, or similar) Experience with maintaining data accuracy, documentation, and compliance in a higher education environment Familiarity with online programs in a higher education environment

Job Description:

Summary Iowa State Online, a unit with The Center for Excellence in Learning and Teaching (CELT), is accepting applicants for a Data Analyst I. Iowa State Online is a service unit to the entire institution for online program growth. This position will support the team's data needs related to this work. Example of Duties Assist with establishing, maintaining and documenting systems and processes for data collection, validation, and analysis. Provide analytical support for strategic online programs, including programmatic information and enrollment metrics. Compile and analyze student support metrics (e.g., chatbot usage, website traffic, email communications, and phone inquiries) ensuring consistent use of conventions and definitions to inform data-driven decisions. Gather and analyze marketing effort metrics, including market research for supporting program growth and recruitment goals. Create data visualizations, including graphs, tables, dashboards, and other presentation visuals, using Iowa State templates and tools to support internal and stakeholder reporting. Assist in preparing recurring and ad-hoc reports related to ServiceNow requests and Knowledge Base Articles (KBAs), including reviewing tag identifiers, supporting updates to the Iowa State Online dashboard, and maintaining KBA-related reporting systems. Provide support for financial, admissions, student journey, and marketing reporting, ensuring accuracy, timeliness, and consistency across reports and dashboard for Iowa State Online. Level Guidelines

• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students.

For more information about who we are, please visit Iowa State Online - Iowa State Online Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular Number of Months Employed Per Year:

12

Month Work Period Time Type:

Full time

Pay Grade:

PS807

Application Instructions:

To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or

Toll Free:

1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

Original Posting Date:

March 9, 2026

Posting Close Date:

March 15, 2026

Job Requisition Number:

R18764