Analyze support tickets to identify trends and root causes. Build dashboards tracking CSAT, response time, and ticket volume. Handle escalated technical tickets requiring data investigation. Provide insights to reduce ticket volume and improve support.
Requirements:
1+ year experience in data analysis and/or customer support. SQL + Excel skills; Power BI / Tableau a plus. Familiarity with CRM/help desk tools (Zendesk, HubSpot). Strong communication and problem-solving skills. Data Analyst1data C2CUnited States