Data Analyst

We are looking for a Data Analyst to turn complex technical data into clear insights that support performance, reliability, and user experience improvements. This role partners closely with teams across development, product, and IT to shape reporting needs and deliver meaningful analysis. Based in Grand Rapids, Michigan, the position focuses on building trusted data assets, uncovering patterns in system behavior, and helping guide informed operational decisions.

Responsibilities:

• Create interactive dashboards, reporting solutions, and visual summaries that translate technical metrics into actionable information for stakeholders.
• Examine data sets to detect patterns, outliers, and improvement opportunities that can strengthen platform stability and end-user satisfaction.
• Work with developers, product leaders, and IT partners to gather reporting needs and define accurate, useful data inputs.
• Analyze infrastructure and application performance data to support monitoring efforts, resource forecasting, and capacity planning activities.
• Investigate system-related issues through root cause analysis and present recommendations backed by data findings.
• Uphold data quality by validating information, resolving inconsistencies, and maintaining dependable reporting across technology environments.
• Contribute to predictive analytics and automation efforts that improve efficiency and enable more proactive decision-making.
• Track developments in analytics platforms, programming tools, and emerging technologies to enhance reporting and analytical capabilities.