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Real Time Analyst
Career Insights for Data Analyst
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Scorecard
Based on Minnesota data
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What they do
A Data Analyst develops computer programs to analyze large customer information databases for companies and organizations. Analyzes data to identify patterns and provide information relevant to a particular business, industry or field; analysis may be used for marketing, or to detect fraud in financial transactions, or for research. Develops computer programs to protect confidential customer information.
$80,265 / year median in Minnesota
+13% projected growth
Job Description
Responsibilities:
- Review queue conditions, staffing coverage, and contact volumes in real time to recommend adjustments that improve response times and productivity.
- Build and maintain reports using Excel, Power BI, and other monitoring tools to highlight trends, risks, and opportunities for operational improvement.
- Coordinate with supervisors and workforce teams to support schedule adherence, shift changes, and resource allocation decisions.
- Analyze performance data to identify gaps in coverage, recurring issues, and opportunities to optimize workforce utilization.
- Use ticketing and management systems to document concerns, escalate service issues, and support timely operational follow-up.
- Provide ongoing insight to leadership by summarizing daily performance, service levels, and staffing impacts in a clear and actionable format.
- Support call center planning activities by contributing data analysis related to staffing needs, operational practices, and process refinement.