Real Time Analyst Robert Half - 3.9 Minnetonka, MN Job Details Temporary | Contract $20 - $25 an hour 19 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Performance dashboard reports Staff performance monitoring Operational analysis Data visualization software proficiency Microsoft Outlook Staff scheduling Operations coordination planning Business intelligence report generation Word embeddings Gap analysis Team scheduling Mid-level Analysis skills Business intelligence tools Resource scheduling coordination Customer support ticket management Desktop applications Help desk systems Process improvement planning Workforce management Cross-functional collaboration Leadership Communication skills Operations planning Cross-functional communication Data analysis software

Full Job Description Responsibilities:

Review queue conditions, staffing coverage, and contact volumes in real time to recommend adjustments that improve response times and productivity. Build and maintain reports using Excel, Power BI, and other monitoring tools to highlight trends, risks, and opportunities for operational improvement. Coordinate with supervisors and workforce teams to support schedule adherence, shift changes, and resource allocation decisions. Analyze performance data to identify gaps in coverage, recurring issues, and opportunities to optimize workforce utilization. Use ticketing and management systems to document concerns, escalate service issues, and support timely operational follow-up. Provide ongoing insight to leadership by summarizing daily performance, service levels, and staffing impacts in a clear and actionable format. Support call center planning activities by contributing data analysis related to staffing needs, operational practices, and process refinement. Experience working in a real-time analysis, workforce management, or call center operations role. Strong proficiency with Microsoft Excel and working knowledge of Microsoft Word, Outlook, and broader Microsoft Office applications. Ability to interpret operational data, evaluate trends, and make sound recommendations based on real-time conditions. Familiarity with scheduling concepts, staffing models, and service level monitoring in a customer service environment. Experience using reporting platforms, monitoring tools, ticketing systems, or workforce management software such as Power BI or similar solutions. Strong analytical thinking, attention to detail, and the ability to manage multiple priorities in a fast-paced setting. Effective communication skills with the ability to collaborate across operations, leadership, and support teams. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .