DTD - Professional, Data & Analytics Reporting

We are seeking a Hardware Lifecycle & Inventory Coordination Analyst to support a large‑scale computer modernization initiative, focused on improving how enterprise devices are deployed, tracked, refreshed, and reported. The organization is modernizing its hardware lifecycle processes, implementing ServiceNow Hardware Asset Management, and accelerating the device refresh cycle.

The position sits within IT Asset & Hardware Coordination and is responsible for managing inventory levels, coordinating lifecycle refreshes with vendors and service providers, resolving ordering issues, and ensuring data accuracy across multiple systems.

The ideal candidate has a strong IT foundation, understands PC/laptop components, can work through large datasets, and is comfortable coordinating across technical, procurement, and business teams.

Key Responsibilities:

• Coordinate and manage hardware inventory levels and refresh lifecycle for over 80,000 administrative devices in North America.
• Support enterprise‑wide PC and laptop refresh initiatives, ensuring devices are deployed on schedule to reduce device age.
• Work closely with vendors, procurement, and service providers to ensure orders are flowing correctly and resolve ordering or fulfillment issues.
• Maintain and validate asset and inventory data in ServiceNow Hardware Asset Management (HAM).
• Pull and analyze inventory and lifecycle data from tools such as ServiceNow, SCCM, JAMF, and Microsoft Intune.
• Perform data analysis and reporting using Excel (pivot tables, lookups, analysis); Power BI dashboard experience is a plus.
• Build reports and provide insights that tell a clear story with numbers and support operational decision‑making.
• Communicate regularly with internal teams and, over time, end users regarding device lifecycle, ordering, and logistics.
• Work independently after receiving general direction, while proactively identifying issues and opportunities for process improvement.