A Data Analyst develops computer programs to analyze large customer information databases for companies and organizations. Analyzes data to identify patterns and provide information relevant to a particular business, industry or field; analysis may be used for marketing, or to detect fraud in financial transactions, or for research. Develops computer programs to protect confidential customer information.
Senior Data Reporting Analyst, NICE CXone (Greensboro, NC)
Onsite Greensboro, NC Salary:
USD $109,400 - $160,700 / yr Job description This role is responsible for supporting, maintaining, and enhancing data, reporting, and analytics capabilities across enterprise contact center platforms, with a strong focus on NICE CXone and related tools. The Senior Reporting Analyst will serve as a key technical resource for reporting issues, data quality initiatives, and performance analytics—ensuring insights are accurate, timely, and actionable for operations, leadership, and regulatory needs. This individual partners closely with operations, engineering, and business stakeholders to translate requirements into scalable reporting solutions, while also driving incident resolution, performing root cause analysis, and continuously improving reporting frameworks and data pipelines.
Job Summary:
In addition to the responsibilities listed below, this position is responsible for leading configuration, installation and support of network/telephony hardware, software, and VoIP systems . The position will also lead ACD reporting, ACD call flow, vendor management, projects, and consultation, including resolving complex problems while managing the Network and Telephony infrastructure and environment following established standards and procedures. This also includes leveraging a working knowledge of enterprise toolsets focused on LAN/WAN capacity reports and Telephony Metrics, and knowledge of features and components of Network and Telephony Hardware and software. Some of the unique challenges this position will face include identifying and leading resolution of network/telephony hardware and software for voice and data issues, oversight of activities and vendors, and facilitating and consulting on complex enterprise issues.
Pay:
$112,556.98 - $160,000.00 per year
Benefits:
401(k) 401(k) 4% Match 401(k) matching Application Question(s): Please let me know your email id for the furrher conversation.
Experience:
network/telephony : 2 years (Required) Reporitng / Data analysis: 3 years (Required) enterprise contact center / Nice xcone: 1 year (Required)
