Administrator Data Analyst

JOB SUMMARY

This role partners closely with business stakeholders to understand strategic and operational needs, translate those needs into clear system and data requirements, and deliver scalable, user-focused CRM solutions. Passionate about the strategic use of data to drive business results. The ideal candidate thrives in a fast-paced, agile environment and brings a customer-centric mindset to every decision. Key Responsibilities

• Administer Salesforce using declarative tools.
• Maintain Salesforce data hygiene, quality, and governance.
• Contribute to large-scale Salesforce data hygiene initiatives.
• Advocate and champion for Salesforce data management best practices.
• Analyze large datasets, identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
• Partner with business and technology leadership to define data ownership, stewardship, and governance models.
• Develop and implement Salesforce data hygiene metrics and standards.
• Perform root cause analysis for data quality issues and recommend improvements to business processes.
• Assess integrations and upstream/downstream impacts with a systems-thinking approach.
• Export, cleanse, and re-import Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel.
• Partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
• Communicate analytical findings clearly and provide actionable, data-driven recommendations.
• Create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
• Collaborate with business users, technology partners, and leadership.
• Multitask in a fast-paced, agile environment.
• Prioritize work based on business impact, urgency, and SLAs. Required Qualifications
• Bachelor's or equivalent.
• 2+ years of application or production support experience.
• 3+ years of relevant experience applying systems analysis methodologies, including requirements definition, data analysis, and data mapping.
• Proven ability to partner with business and technology teams to analyze problems and design scalable, sustainable solutions.
• Hands-on experience administering Salesforce using declarative tools.
• End-to-end ownership of Salesforce data hygiene, including quality, and governance.
• Strong data analytics background with experience analyzing large datasets.
• Ability to communicate analytical findings clearly and provide actionable, data-driven recommendations.
• Data quality expertise, including identifying issues and designing solutions using Salesforce features such as duplicate rules, matching rules, validation rules, and automation.
• Data governance experience, partnering with business and technology leadership to define data ownership, stewardship, and governance models.
• Root cause analysis skills to identify behavioral, process, system, or integration drivers of poor data quality and recommend improvements to business processes.
• Systems-thinking approach to assess integrations and upstream/downstream impacts.
• Strong understanding of relational database concepts and data modeling.
• Experience working with large datasets, including structured and semi-structured data (e.g., JSON files).
• Proficiency in Microsoft Excel for data analysis and validation.
• Excellent written and verbal communication skills with a strong emphasis on active listening.
• Ability to create clear, thorough documentation, including solution designs, knowledge base articles, and step-by-step user guides.
• Comfortable collaborating with business users, technology partners, and leadership.
• Strong ability to multitask in a fast-paced, agile environment.
• Proven ability to prioritize work based on business impact, urgency, and SLAs.
• Track record of delivering results while maintaining positive working relationships.
• Demonstrated initiative, intellectual curiosity, and a continuous learning mindset. Preferred Qualifications

• Salesforce Expertise:

  Experience significantly contributing to large-scale Salesforce data hygiene initiatives.

• Data Analytics & Data Management:

  Deep curiosity and capability to follow data flows and understand complex data relationships. Familiarity with enterprise data ecosystems and tools such as ETL processes, data lakes/warehouses, and analytics platforms (e.g., Power BI).

• Technical Skills:

  Experience with Snowflake or similar cloud data platforms.
• Experience exporting, cleansing, and re-importing Salesforce data using SOQL, Salesforce Data Loader (or similar tools), and Microsoft Excel (e.g., PivotTables, Conditional Formatting, VLOOKUP). Certifications
• Salesforce.

com Administrator certification desired.