Analyst-Information Services

Analyst-Information Services Indiana University Health - 3.7 Indianapolis, IN Job Details Full-time 7 hours ago Qualifications Performance dashboard reports Dashboard development Power BI Data visualization software proficiency IT asset management Process improvement Data reporting Information Systems Mid-level Tableau 3 years Bachelor's degree IT experience within healthcare Decision making Forecasting Data interpretation ServiceNow IT Root cause analysis Communication skills Full Job Description Analyst-Information Services Job Description Overview Analyst-Information Services Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our Information Services leadership team in the role of Analyst-Information Services. This will be 100% onsite at Shadeland with some remote capabilities.

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The A/V Systems Analyst is the operational backbone of the A/V governance model— collecting, developing, and transforming data into insights that drive decision-making, asset optimization, and user experience improvements. You manage metrics, usage trends, inventory accuracy, and service performance analytics. Maintain and analyze A/V asset inventories, performance data, and ticket metrics across all IU Health locations. Develop dashboards and reports for utilization, incident trends, and lifecycle forecasting. Support the intake and prioritization of A/V support requests through ServiceNow and governance workflows. Document system configurations, change requests, and as-built records to maintain data integrity. Partner with engineers to identify root cause patterns and propose process or configuration improvements. Manage dashboards for executive reporting, cost tracking, and vendor performance (MTTR, uptime, ticket closure rates). Support audit readiness, procurement forecasting, and strategic planning.

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Reports to: Manager of A/V. Candidate Qualifications Bachelor's Degree in Information Systems, Business Analytics, or related field preferred. 3-5 years of experience in data analysis, IT operations, or A/V environment. Experience with Power BI, Tableau, or ServiceNow reporting. Strong communication skills and ability to translate technical data into business insights. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.