Support Desk Data Analyst Job Overview Join our dynamic team as a Support Desk Data Analyst and bring your experience in assisting a complex government client in ensuring that the performance and quality products conform to established company and regulatory standards. Minimum Candidate Requirements (2-4) years of experience in a technical support position Must be able to write T-SQL queries (simple/intermediate/complex) against various Microsoft databases and Data Warehouse databases. (1-2) years of demonstrated experience with relational database queries and transactions, including stored procedures using SQL Server 2019 databases. Demonstrated experience designing, creating, testing, and implementing simple/complex reports using SQL Server Reporting Services. Quantitative, teamwork and problem-solving abilities, as well as a thorough knowledge of relational database theory and practice. Preferred Education, Experience, & Skills Information Technology Infrastructure Library V4 (ITIL 4) certification. Support Desk experience either with reporting or as an analyst Previous experience with System Center Service Manager (SCSM). Previous experience with Cireson Portal. Security Requirements Must be US citizen and able to obtain up to a Top Secret Clearance Responsibilities Performs validation of the service desk to include services, processes, metrics, and customer satisfaction based on business requirements. Communicates with analysts and engineers about formal evaluation plans, problems, and results. Devises creative solutions to problems. Assists with roll-out of systems documentation. Produces lists of service deficiencies that are to be resolved and provides recommendations to incorporate changes to established processes. Generates and interprets complex reports on both current and historical data. Performs technical evaluations on assigned personnel. Develops standards, methods, and procedures to improve product and service quality, readiness, and availability. Identifies, diagnoses and develops plans to resolve problems in response to customer reported incidents; researches, evaluates and provides feedback on problematic trends and patterns across the environment and develops and implements measures to remediate. Collaborates with Support teams to foster a team-based approach to high quality solutions and drive appropriate changes to ensure high quality deliverables. Skill Sets Anticipated Experience with data analysis methods, principles, and practices, including statistical analysis and sampling techniques. Experience with inspection, test, and measurement techniques. Knowledge of the relationship of quality assurance to other activities across the organization. Skill in interpreting and applying product specifications, regulations, and policy guidance into the quality assurance plan. Skill in conducting studies and investigations, problem and trend analysis, and developing documented recommendations. Strong oral and written communication. Experience with technical evaluation processes, techniques, and reporting. Able to validate data quality and consistency of customer data. Able to review, analyze, and report on quality discrepancies, trends, and data. Able to investigate problems and develops disposition and corrective actions for recurring discrepancies. Able to interface with stakeholders to ensure requirements are met. Able to recommend corrective actions, dispositions, process optimization and modifications. Able to handle multiple project deadlines with minimal supervision. The Perks of Being on Our Team Some of the benefits you will receive when you join us are: Employee Assistance Program 401K Medical/Dental/Vision Insurance Life/Short-Term Disability/Critical Illness/Accident Insurance 15+ PTO Days 11 Federal Holidays Up to $5K towards continuing education and/or professional development

Pay:

$53,500.87 - $68,227.61 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid holidays Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): Are you a US citizen?

Work Location:

In person