The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects . The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children's health programs.

Example of Duties:

Maintain specialized software used for program data collection, evaluation, and reporting Provide customer service and technical assistance to external customers Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action Extract data for analysis, data visualization, or reports Conduct data quality and improvement assessments and implement changes Troubleshoot software or process problems and develop solutions Assists with other tasks, projects, and priorities as assigned. Minimum Job Specifications/ Certifications This position requires: Requires excellent communication and customer services skills and experience. Experience analyzing information and researching a variety of sources to identify and resolve problems or issues. Requires strong attention to detail and accuracy. Experience entering and retrieving data using a computerized record system. Experience composing and proofreading business correspondence. Experience using Microsoft Excel, Word, Teams, and Outlook. Monitoring record systems to identify and correct errors Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situation. Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.

Pay:

$15.00 - $17.00 per hour Expected hours: 35.0 per week

Benefits:

Paid time off

Experience:

Customer service: 2 years (Required) Data collection: 1 year (Required) Technical support: 1 year (Required) Extract data for analysis, data visualization, or reports: 1 year (Required)

Location:

Boise, ID 83702 (Required) Ability to

Commute:

Boise, ID 83702 (Required)

Work Location:

In person