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Job Description
UIDP is seeking a Membership Specialist to support the organization's membership function by managing data quality, analyzing engagement trends, and generating actionable research that informs strategy and operational decisions. This role ensures the accuracy, accessibility, and usability of membership information while producing insights that strengthen recruitment, retention, and member value. The Membership Specialist's duties include: Data Management & Quality Assurance Maintain and update membership records within the Association Management System (AMS). Conduct routine data audits to identify inaccuracies, inconsistencies, and missing information. Develop and implement data-quality standards, validation rules, and workflows. Support data hygiene initiatives, including deduplication, segmentation, and system clean-up projects. Reporting & Analysis Produce regular dashboards and reports on membership trends, retention, and engagement metrics. Analyze data to identify insights that guide membership strategy and operational improvements. Prepare custom reports and data extracts for internal stakeholders as needed. Research & Insights Development Conduct primary and secondary research to understand member needs, industry trends, and competitive benchmarks. Support the design of surveys and disseminate them. Synthesize findings into clear, actionable summaries that support organizational decision-making. Assist in the development of research briefs, white papers, and presentations for internal and external audiences. Systems & Process Support Serve as a resource on membership data processes and tools. Collaborate with marketing, events, and program teams to support integrated data workflows. Recommend system enhancements or process improvements to optimize membership operations. Assist with onboarding new tools, integrations, and data-related features. Member Support Respond to internal inquiries related to membership data, reporting, or analysis. Support member-facing teams with information needed for outreach, stewardship, and recruitment. Support monthly orientation sessions. Maintain templates used to engage member representatives. Track recruitment and engagement efforts.
THE IDEAL CANDIDATE
The ideal candidate is a detail-oriented and analytical professional who combines technical skills with strong team values. They are humble , collaborating with openness and a commitment to collective success; hungry , showing initiative, curiosity, and a proactive drive to improve data quality and generate meaningful insights; and smart , communicating effectively and navigating complex information with sound judgment. They are also resilient , staying focused and solutions-oriented amid ambiguity, shifting priorities, or data challenges. This individual values accuracy, excels in a data-rich environment, and contributes to a culture of reliability, accountability, and continuous improvement. Qualifications Bachelor's degree in data analytics, business, information systems, or a related field. 2 years of experience working with association management systems (AMS), CRM platforms, membership databases, or in business administration. Strong proficiency with Excel and data visualization tools (e.g., Power BI, Tableau, or similar). Ability to interpret data, identify patterns, and translate findings into actionable recommendations. Solid internet research skills High attention to detail, accuracy, and consistency in managing data. Strong written and verbal communication skills. Ability to work collaboratively across departments and manage multiple priorities. Big pluses Experience in a membership-based organization, nonprofit, or association environment. Familiarity with data governance practices.
WHO WE ARE UIDP
(www.uidp.org) is a global nonprofit membership association that helps great innovation companies and world-class research universities develop new and better collaboration approaches. UIDP is a recognized convener of thought leaders and practitioners, identifying high-impact strategies so companies and universities (along with other interested parties) can improve the return on investment from their partnerships. UIDP's operating model is predicated on being agile and producing high-quality products that meet the community's needs.
OUR TEAM
As the quality and impact of UIDP's work continue to gain recognition, our team has experienced rapid growth over the past five years to keep up with the increasing demand. Despite this growth, we maintain the vibrant spirit and energy of a mission-driven start-up. We're united by a clear, ambitious vision while embracing the inherent ambiguity and urgency of a highly agile organization. Exciting growth opportunities await! At UIDP, we believe in investing in our staff to help them achieve their personal and professional goals. Team members are encouraged to enhance their skill sets through professional development initiatives, and we actively promote from within, offering pathways for those seeking greater responsibilities. Join us and be a part of our dynamic journey!
LOCATION
This position is located in Columbia, SC, USA. UIDP operates under a hybrid work schedule, and staff work 3-4 days/week in the office.
COMPENSATION AND BENEFITS
This full-time, non-exempt position offers a competitive hourly wage that reflects the value we place on our team members' contributions. In addition to financial compensation, we provide a generous benefits package designed to support your overall well-being and work-life balance. This includes comprehensive health, dental, and vision insurance to ensure you are covered. We also offer a robust retirement plan to help you plan for your future, along with generous paid time off that encourages you to recharge and enjoy personal time. At UIDP, we are committed to fostering the professional development of our employees by providing opportunities for training, workshops, and mentorship programs that facilitate their professional growth.
Pay:
$21.65 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): Are you a current resident of South Carolina, AND are you willing to work in our Downtown Columbia office at least 3 days per week?
