IL - USA

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Key Responsibilities:

Smart Hands & Feet Support:

Provide onsite support for equipment, cabling, racking/stacking, and incident resolution at client ACDC (Chicago) & FTDC (Franklin) data centers, as well as colocation sites as required. Activities requiring physical presence and not achievable remotely fall under this scope.

Incident Resolution:

Perform physical interventions to resolve hardware or facility incidents requiring local presence. Coordinate actions with facilities management and resolver groups as needed, including out-of-hours emergencies.

Environmental Support:

Monitor and participate in the management of data center environmental elements (HVAC, UPS, power, cable plant, fire/safety systems, physical access, etc.) and notify management of disruptions.

Access Management:

Create access tickets for colocation providers, escort vendor engineers, and facilitate controlled access to client cages/cabinets.

Documentation:

Assist with data center operations documentation during knowledge transfer (KT) and maintain such records during business-as-usual (BAU) operations.

Racking/Stacking & Asset Moves:

Execute racking, un-racking, inventory management, asset installations, and move/change activities for in-scope devices.

Coordinated Maintenance:

Handle rack movements and space management with relevant teams, including supervision during scheduled and unscheduled maintenance outside of standard business hours.

Asset Management:

Support lifecycle management of servers and devices: identification, requisition, ordering, receipt, inventory, maintenance, update/tracking, and disposal. Input and maintain asset and CMDB records, and perform quarterly asset audits as per SLAs. All documentation, reporting, and measurement must comply with the customer's ServiceNow ITSM and other specified databases/systems

Minimum Qualifications & Skills:

Experience in physical data center operations (Smart Hands/Feet, hardware replacement, troubleshooting, cabling).

Familiarity with environmental controls:

HVAC, UPS

systems, monitoring, and access controls. Background in documentation and process adherence: understanding SLAs, reporting, and compliance in IT environments. Asset management skills, including CMDB experience, inventory tracking, record maintenance, and conducting periodic audits. Ability to coordinate with vendors, engineers, facilities, and IT teams for incident resolution and maintenance tasks. Willingness to work dedicated shifts that may include weekends, nights, or extended operational hours per the support model. Mandatory Skills Experience in Physical datacenter Operations (Smart Hands/Feet, Hardware Replacement, Troubleshooting, Cabling Job Number

JO-2606-38079

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