IT Operations Technician I (Data Center)

IT Operations Technician I (Data Center) Louisville, KY Job Details Full-time 1 day ago Benefits On-the-job training Qualifications Data Center Operations Computer operation Data center experience Computer literacy IT system monitoring Application deployment Mid-level Windows System maintenance Disaster recovery implementation Distributed systems Decision making Mainframe Customer support ticket management ServiceNow ISPF Systems & applications support Productivity software Distributed computing Batch data processing Associate's degree 2 years Communication skills Cross-functional communication High availability System performance monitoring

Full Job Description Overview:

•This is a on-site 3rd shift position. Hours are Tuesday - Saturday 11pm - 7:15am• Position exists to provide support for the Production batch cycle process and to deploy updates to IT applications with focus on meeting Service Level Agreements (SLA's) and maintaining system availability. Individuals in this role provide 24-hour monitoring of KFB's Production and Test environments and collaborate with other IT technical staff to troubleshoot job failures or processing delays.

Responsibilities:

Run the Production batch cycle (execute mainframe and distributed programming jobs; deploy changes to IT applications) Run ad hoc/request jobs to process system changes for business departments Troubleshoot failures with mainframe and distributed jobs in collaboration with other IT technical teams Responsible for mainframe IPL (operating system restart) as needed for Production and Test system maintenance Create daily system backup tapes and prepare them for offsite storage with KFB's Disaster Recovery vendor Monitor Production and Test environments for potential hardware or software issues and take corrective action; engage other technical staff as needed (KFB or vendor support resources) Assist in maintaining required records for audit purposes Exhibit high accountability for KFB physical and system Security standards and processes Support the strategic mission of the IT function as it relates to goals of the organization, especially to meet required Service Level Agreements (SLA's) and ensure system availability Facilitate excellent communication between Operations, other IT technical teams, and key business areas to support Production system processes Participate in formal and on-the-job technical training Demonstrate positive, supportive attitude of company and departmental goals Provide excellent customer service to users through support of batch cycle process and prompt response to Service Now tickets as assigned Exhibit attention to detail in all areas of responsibility Collaborate with other team members regarding work schedules; occasionally cover other shifts if needed Regular, predictable attendance This list of essential functions is non-exhaustive and may be supplemented as necessary Job Specifications Physical demands: Standing, sitting; Lifting (frequently up to 50 lbs.); Normal vision and hearing (with or without correction) Mental demands: Analytical and problem- solving skills; Ability to work with minimal supervision Environmental factors: Standard office lighting, temperature, and noise

Equipment:

Computer keyboard, mainframe tape equipment Occasional weekend work to support Production system deployments

Qualifications:

Associates Degree preferred or equivalent combination of education, training, and experience Competent in use of Windows, Microsoft Office, and other common desktop computing technologies Two years' full-time general business experience involving use of computer equipment and automated systems preferred General business skills with emphasis on attention to detail and problem resolution Ability to understand verbal and written technical procedures Effective communication skills; able to understand complex technical procedures (verbal and written) Ability to maintain composure under adverse situations Ability to make timely and sound decisions under minimal supervision Desired Technical Knowledge JCL (Job Control Language) that controls Batch programs on an MVS system TSO and ISPF (Time Sharing Option and Interactive System Productivity Facility) to interact with Scheduler, Rerun/Restart Software, dataset maintenance, and miscellaneous utilities MVS abend codes and JCL errors