JOB DESCRIPTION TITLE

Development Associate

REPORTS TO

Annual Fund Manager HOURS:

40 hours per week New Hampshire SPCA is seeking a Development Associate to provide donor customer service, donor acknowledgement, and data management while supporting our development team! As a member of our development team, you will enter gifts and financial transactions into our Raisers Edge database, create donor profiles, report activity with accuracy and detail. You will be one of the first points of contact for donors and work closely with the development team to ensure complete data integrity and stellar donor experience. Who are we? New Hampshire SPCA is an innovative and dynamic nonprofit organization that has spent the past 150 years helping animals in need. We are the oldest and largest animal welfare organization in NH yet remain on the cutting edge of animal welfare. The NHSPCA core values include respect, compassion, and cooperation. We are an equal opportunity employer.

PRIMARY RESPONSIBILITIES

Data Management:

Maintains and manages all aspects for donor database (currently Raisers' Edge) to ensure optimal performance of this critical tool for fundraising success. Ensures the timely data entry of all gifts in database, including checks, online giving, credit card, cash, recurring gifts, payroll deductions, matching gifts, wire transfers/EFTs, gifts-in-kind, and event ticket purchases. Processes all gift acknowledgment letters in a timely manner and updates or tailors messaging as needed for all donations, including planned gifts, tribute letters for honor/memorial gifts, and as requested for corporate and foundation gifts. Accurately inputs and updates data and profile information as received from returned mail, e-mail, phone calls and other sources, as well as donor contact reports, oversees characterization of gifts, and similar data management support. Verifies and track pledge gifts and coordinates and executes monthly pledge reminder process and reporting. Prepare dashboards and circulate to staff stakeholders Maintains data and generates queries and reports, including direct mail lists, donor profiles, giving history, and tracking campaigns and events. Generates and circulates weekly and/or monthly reports to appropriate stakeholders within the NHSPCA, as directed. Codes and tracks fundraising appeals and grant submissions and grant reports due in database. Works closely with finance department to reconcile financials and ensure timeliness and accuracy of revenue reports. Work supports not only fundraising operations but also the broader financial operations of the larger organization. Development Acts as first point of contact for prospects and donors with questions about giving to the NHSPCA. Works in close coordination with development department colleagues under the direction of the Annual Fund Manager & Senior VP of Philanthropy Will assist with list development based on donor segmentation and data analytics Manage donor acknowledgement and stewardship. Works with Event staff to execute day of events. Leads the registration team at events in cooperation with event and accounting staff.

QUALIFICATIONS

Minimum of one (1) year of experience in fundraising or data operations (preferably direct marketing, annual fund, or donor/customer relations) Experience with database entry, management, and reports (preferably Raiser's Edge) This position requires a detail-oriented person who is comfortable with data, capable of multi-tasking, and able to set and communicate priorities and meet deadlines. Must have a strong customer service orientation and creating a donor and volunteer friendly environment in complex organization. Must be highly computer literate, with capable use of Microsoft Office (particularly Word and Excel) Must possess superior organizational skills, as well as an acumen for numbers. Acute attention to detail and strong problem-solving and analytical skills. Should be equally capable of working independently and as part of a team. Should be strong team player and comfortable in a small, team-based environment, occasionally pitching in with other development relations work as needed Ability to juggle multiple priorities, prioritize tasks, take initiative, meet deadlines, and maintain good relationships and humor, and demonstrate diplomacy are essential. High School diploma required. Some college education preferred in Marketing, Communication, English or Non-profit Management. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At the NHSPCA we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. New Hampshire SPCA celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Work Location:

In person