L1 Data Center Technician

What are the top 3 skills required for this role? 1. Install Servers and Switches 2. Troubleshoot Servers and Switches 3.

Test Servers and Switches Overview:

1-2 years of experience. Move servers and switches to the required destination for installation. Inspect servers and switches to make sure that they are not damaged in any way. Smoke test servers to ensure that the server is functioning as intended. Install servers and switches, and cable them according to the provided wire map. Make sure that all cables are bundled neatly and in accordance with client standards. Double-check with network admins to make sure everything is cabled correctly, and all connections are up. Install additional components needed (NIC, Drive, Memory) Assist in unboxing and prepping servers as needed Auditing of servers and consumables

Job Description/ Responsibilities:

1. Data Center Operations Perform rack & stack of servers, network devices, and storage equipment Handle cabling (fiber & copper), including labeling and cable management Support installation, relocation, and decommissioning of hardware 2. Hardware & Inventory Management Receive and verify hardware shipments against purchase orders/delivery notes Perform a physical inspection of the equipment for damage upon arrival Maintain accurate inventory records (asset tagging, tracking, updates) Manage spares inventory and ensure availability of critical components Coordinate hardware returns (RMA), dispatch, and logistics tracking Ensure proper storage, labeling, and documentation of all assets 3. Incident & Request Handling Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow) Perform basic troubleshooting (L1 triage) for: Server hardware issues Network connectivity (Layer 1 checks) Escalate issues to L2/L3 teams with proper logs and updates 4. Remote Hands Support Act as hands & eyes support for remote engineers Execute tasks such as: ○ Cable reseating ○ Power cycling devices ○ Console access setup ○ Basic hardware replacement (as guided) 5. Monitoring & Reporting Monitor alerts from DC tools/dashboards Update tickets with accurate troubleshooting steps and status Maintain documentation, asset inventory, and audit records 6. Compliance & Safety Follow data center security and access protocols Adhere to ESD, safety, and PPE standards Ensure readiness for audits and compliance checks

Required Skills:

Basic understanding of: Networking fundamentals (IP, switching, patching) Server hardware components Fiber & Ethernet cabling Familiarity with: Ticketing tools (ServiceNow or similar) Basic console tools (SSH, Putty)

Soft Skills:

Strong coordination and communication skills Ability to manage physical inventory and logistics tasks Comfortable working in a 24×7 shift environment; Attention to detail and documentation accuracy