Field Service Technician\nat ABB Inc in AshdownAshdown, Arkansas, United States\nJob Description\nAt ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.\nThis position reports to:

Service Manager\n__\nIn this role you will be responsible for start-up and commissioning and post-start-up field services primarily within the data center market, in Electrification Services for the United States, ensuring ABB standard processes, quality standards, and safety guidelines. You will have an exciting opportunity to travel the U.S. on ABB's dime as field service resources receive comprehensive travel and lodging accommodations as well as per diem. While on the road supporting our Data Center Services, you will execute service work of medium to high complexity as per work instructions and deliver excellent customer service to exceed our customers' expectations.\nThe work model for the role is: Remote in the US\nCORE

RESPONSIBILITIES

Lead onsite customer engagement
Serve as ABB's primary representative, ensuring strong communication, professionalism, and customer satisfaction.\n
Execute service work with urgency
Plan and deliver service tasks aligned with customer orders, quality standards, and firsttimeright execution.\n
Identify system and operational improvements
Evaluate installed equipment and customer processes to uncover performance enhancements and eliminate pain points.\n
Communicate service opportunities
Capture and relay upgrade, service, and modernization opportunities to internal account teams.\n
Coordinate site preparation and subcontractors
Prepare job sites, support project teams, and oversee subcontractor activities.\n
Perform advanced field service tasks
Troubleshoot, diagnose, and resolve complex technical issues using certified tools and methods.\n
Ensure materials and equipment readiness
Prepare material lists and verify availability and quality of all required parts and tools.\n
Drive continuous improvement initiatives
Recommend and implement improvements to processes, products, and service delivery.\n
Complete technical documentation
Produce accurate reports, test records, and customersigned documentation for all assignments.\n
Provide technical consulting and mentorship
Act as a subjectmatter expert, coach colleagues, support certifications, and train customers.\n
Perform duties in Power Delivery & Electrification
Execute work in Power Delivery, Medium & Low Voltage Electrification, and Control Systems.\n
Champion safety and compliance
Uphold ABB's safety culture, lead HSE practices, report hazards, and ensure proper PPE use.

Qualifications:

Progressive electrical engineering experience
HS diploma/GED with 10+ years handson experience; OR associate/trade certification with 8+ years; OR bachelor's with 5+ years; OR HS diploma/GED with 5+ years equivalent work or military experience servicing critical power equipment.\n
Advanced electrical design expertise
Advanced theoretical experience across all aspects of electrical design.\n
Comprehensive code and standards knowledge
Strong knowledge of NEC, safety codes, regulations, and QA requirements.\n
Strong communication capabilities
Excellent oral and written communication skills for technical and nontechnical audiences.\n
Analytical and qualitydriven mindset
Proven ability to analyze issues, improve processes, and drive quality outcomes.\n
Crossfunctional collaboration
Able to work effectively with maintenance teams, engineering groups, and management stakeholders.\n
Leadership and project oversight
Project management or supervisory experience with demonstrated ability to lead and influence customers and peers.\n
Technical software proficiency
Skilled in MS Office, Google Suite, and project/issuetracking platforms such as BIM, Compass, CxAlloy, and Procore.\n
Preference will be given
Preference will be given to candidates with experience in Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, networking tools (Wireshark, IED Scout), and relay testing/configuration (Siemens, ABB REX640/SSC600/REF615/REG615, SEL, Multilin), plus RTAC configuration.\n
Language and work authorization
Must be fluent in written and conversational English and currently authorized to work and live in the United States.

\nWhy ABB? What's in it for you:\nWe want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.\nABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.\nAll qualified applicants will receive consideration for employment without regard to their

sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

\nFor more information regarding your (EEO) rights as an applicant, please visit the following websites: eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf\nAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

5:00 P.

M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.\nProtected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb. Resumes and applications will not be accepted in this manner.\nWhile base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $46 per hour to $65 per hour USD.\nABB Benefit Summary for eligible US employees\n[excludes ABB E-mobility, Athens union, Puerto Rico]\nGo to myBenefitsABB and click on \"Candidate/Guest\" to learn more\nHealth, Life & Disability\nChoice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.\nChoice between two dental plan options: Core and Core Plus\nVision benefit\nCompany paid life insurance (2X base pay)\nCompany paid AD&D (1X base pay)\nVoluntary life and AD&D

100% employee paid up to maximums\nShort Term Disability
up to 26 weeks
Company paid\nLong Term Disability
60% of pay
Company paid. Ability to \"buy-up\" to 66 2/3% of pay.\nSupplemental benefits
100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance\nParental Leave
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\nVacation is provided based on years of service for hourly and non-exempt positions.\nBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.\nReady to make an impact?\nApply today or visit abb to learn more about the impact of our solutions across the globe.\nEqual Employment Opportunity and Affirmative Action at ABB Inc.\nABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.\nAll qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. 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