United States

JR013988

Senior Hardware Tech At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion . About the role and what you'll be doing: As a Senior Hardware Tech at Ensono, you will serve as a technical leader and escalation point for complex hardware operations within mission-critical data center environments. Building on advanced expertise in raised-floor data center operations, you will lead server implementation and decommissioning projects, troubleshoot complex hardware failures, and mentor junior technicians in best practices. You'll take ownership of intricate rack and stack operations, manage multi-site data center infrastructure remotely, and ensure seamless coordination with vendor partners and remote support teams. Your deep knowledge of legacy and modern technologies-from mainframe systems to current network infrastructure-combined with your ability to analyze root causes and implement preventative measures, will directly safeguard the reliability of our clients' technology operations and enable them to Do Great Things.

Key responsibilities include:

Lead complex hardware installation, troubleshooting, and repair activities for servers, network devices, and mainframe equipment in secure, raised-floor data center environments
Serve as technical escalation point for hardware failures and unique situations requiring advanced troubleshooting expertise
Design and update raised floor plans and cabinet layouts to optimize power, cooling, and connectivity for business growth
Manage remote data center operations through customer portals and coordinate effectively with local hands-and-feet support teams
Mentor and provide guidance to associate-level hardware technicians on proper installation techniques, troubleshooting methodologies, and industry best practices
Perform root cause analysis on rec To view full details and how to apply, please login or create a Job Seeker account

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