NetSuite Administrator & SaaS Applications Lead DQE Communications LLC Pittsburgh, PA Job Details Full-time 10 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Performance dashboard reports Roadmap creation (System development task) System development product management Systems integration Requirements design IT user and group management Team leadership Technical documentation Dashboard creation Business intelligence report generation Dashboard creation support Prioritizing technology investments (IT roadmap design and development) Configuration management NetSuite Enterprise solutions implementation Enterprise software support Data governance Requirements analysis Integration Platforms (Enterprise solutions) Data access controls implementation Vendor relationship management Leading team collaboration initiatives System requirements definition Access control management Implementing IT solutions Data analytics technologies Cross-functional communication

Full Job Description Job Title:

NetSuite Administrator & SaaS Applications Lead DQE Communications is seeking a NetSuite Administrator & SaaS Applications Lead to serve as the primary administrator and subject-matter expert for our NetSuite environment while helping lead the strategy, roadmap, and day-to-day operation of the broader business applications portfolio. NetSuite will be the primary focus of this position, requiring hands-on administration, configuration, troubleshooting, process improvement, and user support. The role will also oversee other business-critical platforms, including SiteTracker and DQE's enterprise data warehouse, along with supporting CRM, HRIS, reporting, and business intelligence tools. Success in this role requires the ability to combine hands-on technical administration with portfolio leadership. This individual will partner with stakeholders across Finance, Operations, Sales, and Product to understand business needs, improve processes, and deliver scalable technology solutions. The position will also help lead vendor relationships, platform governance, integration planning, and the development of DQE's multi-year applications roadmap. This is a hybrid position based in Pittsburgh, Pennsylvania. Candidates must be able to work onsite as required. Key Job Responsibilities Serve as DQE's primary NetSuite administrator and internal subjectmatter expert. Manage NetSuite configuration, roles and permissions, workflows, forms, fields, saved searches, dashboards, reports, and related administrative functions. Troubleshoot system issues, respond to user needs, and coordinate escalations with NetSuite or thirdparty support partners when necessary. Partner with Finance and other business teams to understand requirements and improve the use of NetSuite across business processes. Monitor system performance, data integrity, user access, platform health, and readiness for NetSuite releases and updates. Identify opportunities to improve processes through NetSuite enhancements, workflow automation, reporting, and system integrations. Own the multiyear roadmap and strategy for DQE's SaaS applications and business systems portfolio, balancing new capabilities, operational reliability, and technical debt. Lead and mentor business systems analysts and administrators, establishing standards for documentation, governance, and operational excellence. Partner with executive and functional leaders across Finance, Operations, Sales, and Product to align platform investments with business priorities. Direct the administration, configuration, and operational support of DQE's broader SaaS and business systems portfolio. Own the lifecycle of core platforms, including NetSuite, SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and business intelligence tools. Collaborate with internal teams and vendors to implement system enhancements, integrations, and new technology solutions. Develop and maintain system documentation, workflows, governance standards, training resources, and administrative best practices. Support reporting, dashboards, analytics, and operational datamanagement initiatives. Lead vendor strategy across the applications portfolio, including contract negotiations, renewals, performance management, escalations, and consolidation decisions. Evaluate emerging technologies and AIenabled tools, including platforms such as Claude, to improve workflows and productivity. Support governance initiatives related to system administration, data management, access controls, and operational processes. Required Skills and Abilities Significant handson experience administering NetSuite in a businesscritical environment. Experience with NetSuite configuration, roles and permissions, workflows, saved searches, dashboards, reporting, data management, and system integrations. Demonstrated experience leading a SaaS or business applications portfolio, including roadmap ownership, vendor strategy, and team leadership. Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions. Strong analytical, troubleshooting, and problemsolving skills. Ability to manage multiple systems, projects, and stakeholder priorities simultaneously. Excellent communication and collaboration skills across technical and nontechnical teams. Experience working with vendors, thirdparty providers, or managed service partners. Experience with data warehouse platforms, reporting systems, or business intelligence tools. Familiarity with governance, compliance, access management, and operational process controls. Experience with workflow automation, system integrations, or APIdriven platforms. Knowledge of telecommunications, infrastructure, or another technologyfocused business environment. Experience coordinating projects or implementing enterprise technology solutions. NetSuite certification is preferred. Handson experience applying AIenabled tools to reporting, documentation, or operational workflows is preferred. Experience with SiteTracker or a comparable operational platform is preferred. Education and Experience Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related discipline, or equivalent professional experience supporting enterprise business systems. Seven or more years of experience in business systems, SaaS administration, or enterprise applications, including substantial handson NetSuite administration experience. At least two years of experience leading a team or owning an enterprise platform or applications portfolio end to end.

What We Offer:

Healthcare Dental / Vision 401k Life Insurance Paid Time Off Holidays Hybrid Work Environment About DQE Communications LLC At DQE, our culture is built around three core values: Service, Trust, and Urgency. We take pride in providing reliable service to our customers, earning trust through integrity and accountability, and acting with urgency to deliver results that make an impact. When you work with DQE, you get more than a provider, you get a team that cares about your business and works hard to find the best solution for you.