Salesforce Administrator

Now hiring for a temporary REMOTE Salesforce Administrator/Analyst! This is a temporary position working fully remote.

Hours:

Monday through Friday 9am-5pm

ET Key Responsibilities:

Serve as the internal expert on Salesforce-based customer/member relationship management, providing guidance on best practices for data, analytics, policies, procedures, and business processes. Lead business discovery sessions with internal stakeholders, gathering and documenting functional needs, business objectives, and associated value propositions. Create, maintain, and improve business process documentation and data usage materials, identifying gaps and opportunities for optimization while securing stakeholder approval for future-state solutions. Partner cross-functionally to drive alignment and collaboration when business process changes impact multiple departments. Develop comprehensive Business Requirements Documents (BRDs), use cases, epics, user stories, and clearly defined acceptance criteria aligned to the product roadmap. Collaborate with Business and IT partners during User Acceptance Testing (UAT) to clarify requirements and resolve discrepancies.

Qualifications:

Strong experience in business analysis, requirements gathering, and process documentation within technology-enabled environments. Working knowledge of Salesforce CRM, data structures, reporting, and analytics capabilities. Salesforce Admin Experience Required