GENERAL PURPOSE AND SCOPE OF THE POSITION

Under the direction of the Assistant Vice President of CRM Operations, this position provides administrative support for the College's Salesforce platform. This role also supports technologies that integrate with Salesforce and align with the vision, mission, and strategic priorities of the College.

MAJOR RESPONSIBILITIES

Support a multi-org Salesforce CRM environment utilizing Education Architecture (EDA and/or Education Cloud) and Sales Cloud technologies. Handle administrative functions, including user account maintenance, activities and events, chatter, dashboards, workflows, data structures, integrations, and other tasks. Work with our institutional management team to establish suitable processes to support administration, development, and change management activities. Complete regular internal system audits to ensure security and business compliance. Evaluate new releases of Salesforce CRM to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users. Supports Salesforce CRM data feeds and other integrations and maintains all technological resources associated with the end user. Create and maintain reports and dashboards in Salesforce CRM for extracting insights from data for advancing business key performance indicators. Coordinate the evaluation, scope, and completion of new administrative requests. Serve as the translator connecting the application developers, businesspeople, and users. Determine and document business user requirements. Identify best practices in the use of the Salesforce CRM and disseminate them. Assist in the design of training materials to grow the Salesforce CRM skill set. Provide onboarding training for new users to support quicker participation in Salesforce CRM-related processes. This position description is not intended to be an exhaustive list of duties. Additional responsibilities logically associated with this position may be assigned. All responsibilities must be performed in compliance with the Family Educational Rights and Privacy Act (FERPA), applicable regulatory requirements, and established professional standards.

SUPERVISION RECEIVED

Assistant Vice President of CRM Operations

SUPERVISION GIVEN

None

HIRING RANGE

$70,000-80,000 EDUCATION

AND EXPERIENCE

Bachelor's degree in a related field. Salesforce CRM administrator education or equivalent experience is required. Experience with DevOps release management. Understanding Agile and delivery and project management frameworks, methodologies, and practices. Familiarity with Higher Education Data Architecture, Education Cloud, and Agentforce Education is preferred. Salesforce Platform Administrator certification is preferred. Demonstrated ability to meet deadlines while effectively managing and prioritizing multiple requests with a positive, solution-oriented approach. Demonstrated creative and analytical thinking with strong problem-solving capabilities. Exceptional verbal and written communication skills, including active listening skills. Demonstrated commitment to fostering an inclusive environment that reflects the diversity of students and employees and ensures all individuals feel respected and valued. •This is a hybrid position that will require some time worked from the physical campus work location in Indianapolis, IN. In compliance with the College's Out of State Workers Policy, only candidates who will reside in and work from the states of Indiana, Illinois, Kentucky, Michigan, and Ohio will be considered for this position. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff.

Our comprehensive benefits package includes:

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note:

Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights. At Ivy Tech, you'll be part of something bigger, where collaboration fuels innovation, learning is a shared journey, and meaningful goals become life-changing achievements. As Indiana's only full-fledged community college, we're deeply rooted in our mission to empower students, strengthen communities, and support one another every step of the way. No matter your role, you'll be valued, supported, and inspired because here, people come first. Our faculty and staff are united by purpose, driven by passion, and proud of the difference we make together. Join a team where your work matters. Discover your potential. Make your impact. Ivy Tech is the largest singly accredited community college system in the nation. Providing education across Indiana, we motivate and inspire students as they pursue their futures. To achieve this, it takes a community of over 6,500 employees in 75 locations. 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