What You ll Do Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate Support both reactive and preventive maintenance following established procedures Collaborate with internal teams and customers during service events to ensure clear communication and resolution Document work performed and contribute to shared knowledge and best practices Participate in on-call rotations and support extended coverage when needed What You Bring Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Willingness to learn and support emerging technologies, including AI platforms Qualifications 3-5+ years of experience in technical support, field service, or data center roles Associate or Bachelor s degree in IT or related field (or equivalent experience) Dell or other vendor certifications are a plus, but not required Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules