RESPONSIBILITIES

The ability to perform work independently is required: Handle tape backup media and prepare for offsite storage if applicable. Perform ad hoc requests as directed by on-site management. Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM. Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands. Perform hardware installations - rack / stack. Perform cable installations (routing, terminating) and testing. Perform hardware cabling troubleshooting  Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets in keeping with SLA and KPI. Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role. Track and maintain adequate sparing levels. Perform physical audits and ensure the Service Manager database is updated and accurate. Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.

TECHNICAL SKILLS

Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge. Able to lift 50 lbs. Working knowledge of Microsoft Windows and Office suite, especially Word and Excel and ServiceNow. Thorough understanding of cabling best practices (EIA/TIA-568 standards). Thorough understanding of IT hardware skills (HP, Cisco, etc.).  Working knowledge of network cabling diagnostics and testing practices. Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, VLANs. General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.

EXPERIENCE

2+ years of experience as a data center technician or similar discipline in a data center mission critical environment. Strong technical, analytical, and problem-solving skills. Ability to complete tasks and deliverables within expected timelines Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures. Able to work independently as a part of a larger team in a global organization. Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.

EDUCATION

High School diploma or equivalent. 2-year technical degree or equivalent work experience.

WORK ENVIRONMENT

Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Plano, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (

NYSE:

JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities

SEE A BRIGHTER WAYSM. JLL

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