We are looking for an experienced CRM Administrator to support and strengthen a complex Salesforce environment for an education-focused organization in San Antonio, Texas. This Long-term Contract opportunity is suited for a senior-level specialist who can maintain day-to-day platform stability while also advising on improvements that enhance performance, usability, and governance. The role combines hands-on administration, stakeholder support, and strategic input across multiple Salesforce-related tools and processes.

Responsibilities:

• Administer and maintain the Salesforce platform across a multi-cloud environment, ensuring reliable daily operations and a consistent user experience.
• Manage account access, role assignments, profiles, and permission structures to uphold security standards and appropriate data visibility.
• Respond to support requests and service issues, diagnose system problems, and resolve platform-related questions in a timely manner.
• Build and refine workflows, automation, reports, and dashboards to improve business processes and provide meaningful operational insight.
• Oversee data quality activities, including troubleshooting record issues, supporting imports or updates, and helping preserve system accuracy.
• Provide administrative support for Salesforce Marketing Cloud and assist users with campaign-related platform needs.
• Partner with business stakeholders to evaluate current processes, identify improvement opportunities, and recommend practical platform enhancements.
• Review overall org health, contribute to governance best practices, and support long-range platform optimization efforts.
• Assist with integration and data flow troubleshooting when connected systems or interfaces require analysis and administrative support.