An Information Specialist manages computer systems and creates programs that manage access to data for a business or organization. Assists with data retrieval and analysis and manages security for data and files.
The formal education equivalent of a high school diploma, plus two years of experience in form review or verification, general office duties, customer service, or a related area.
OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE HUMAN RESOURCES CHIEF.
Preferred Education and/or
Experience:
.
Knowledge, Abilities, and Skills:
Knowledge of Arkansas wildlife laws, licensing requirements, and related regulations. Knowledge of basic computer operations and standard office software programs. Knowledge of basic mathematics and financial record-keeping. Ability to review and process license applications with close attention to detail. Ability to interpret and apply rules and policies to specific customer situations. Ability to communicate effectively and professionally with the general public.
Preferred Knowledge, Abilities, and Skills:
.
Position Location:
City:
Jonesboro Office:
Forrest L.
Wood Crowley's Ridge Nature Center Division:
Fiscal Job Summary:
The Arkansas Game and Fish Commission (AGFC) Licensing Specialist is responsible for the front-line receipt, review, and processing of game and fish license applications. This position provides direct customer service via the agency hotline and in-person transactions, ensuring all initial data entry and payment recordings are accurate. This position is governed by state and federal laws and agency policy.
Typical Functions:
Receives, reviews, and processes license applications from the public in person, via mail, or on the internet. Serves as a primary agent for the AGFC hotline, answering basic regulatory questions and assisting the public with standard navigation of the licensing website. Ensures that correct fees are received and checks are processed according to agency standards. Enters and updates licensing information in the internal database and records payments in AASIS (S/4HANA) Identifies problem records or data discrepancies and escalates complex technical or accounting issues to the Senior Licensing Specialist. Communicates with the public to interpret and apply rules, laws, and basic licensing requirements. Performs other duties as assigned.
Specific Duties and Responsibilities:
Public & Guest Relations Serve as the primary point of contact for the Crowley's Ridge Nature Center, providing professional and welcoming assistance to all visitors.
Licensing Support:
Provide specialized phone support for AGFC licensing, assisting the public with permit acquisitions, regulations, and troubleshooting. Administrative & Operational Support Support Nature Center staff by managing scheduling and executing key administrative functions to ensure smooth daily operations.
Workflow Management:
Assist in the organization of facility events, staff calendars, and general office logistics. Vendor & Regional Outreach Act as a specialized outbound support representative for AGFC vendors throughout the Northeast Arkansas (NEA) region.
Technical Assistance:
Proactively reach out to regional vendors to provide training, system support, and updates regarding AGFC policies and sales.
