Referral and Information Quality Specialist

Referral and Information Quality Specialist La Frontera-EMPACT SPC Tempe, AZ 85281 Posted about 4 hours New What you'll do: This Referral and Information Quality Specialist position provides quality control in R&I by reviewing information entered by staff for completion and accuracy and correcting errors as needed. This position assists with audits, data reports, training of staff, and assists Crisis R&I and Outpatient R&I staff with their primary function as needed.

Shift:

Monday-Thursday 5:00 pm - 10:00 pm

Essential Responsibilities:

1. Reviews payers entered by R&I Staff for accuracy and completion. Corrects payers and related errors as identified on reports assigned from the R&I Coordinator (culled from SQL), the Data Analyst, and/or the Claims Department 2. Complete internal audits of referral entry and client record creation by other R&I staff. 3. Provide assistance with Access to Care - Intake appointment availability and tracking in NextGen. 4. Lead on training new staff or providing supplemental training for current staff as assigned by the R&I Coordinator. 5. Other eligibility and/or quality control duties as assigned by the program supervisor, including but not limited to attending relevant meetings.

Additional Duties and Responsibilities:

1. Back-up assistance for both Outpatient, Crisis R&I, Jorgensen Brooks Group, and hotline callers (call and inbox maintenance). 2. Any additional duties as assigned by the program supervisor. What you'll provide: High School diploma/GED required. BHT preferred. Clinical experience required. Minimum of 2 years relevant experience or transferrable skills. Demonstrated knowledge and leadership in the R&I program. History of exemplary performance as an R&I Specialist. Excellent listening, communication and problem solving skills. Able to make decisions independently. Works effectively with diverse clientele. Ability to multi-task. Strong computer literacy; Ability to navigate computer applications and searches with ease. Detail-oriented. Demonstrates a working knowledge of HIPAA privacy laws, eligibility requirements. Maintain up-to-date knowledge of any RBHA changes and the associated ACC Plans. Consistently provide quality customer service. Ability to deliver constructive feedback to staff in a supportive and strengths-based manner. Crisis hotline/warm line experience preferred. Must have Fingerprint Clearance Card or be able to obtain one. Bilingual - Spanish preferred.