Library Resources Support Specialist, Systems Support

Library Resources Support Specialist, Systems Support Apply for this job

Position Number:

7037899

Location:

Kennesaw, GA

Position Type:

Libraries Library Resources Support Specialist, Systems Support Job ID:

296597

Location:

Kennesaw, Georgia

Full/Part Time:

Full Time

Regular/Temporary:

Regular About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Location (Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Responsible for support and maintenance of library applications and systems. Works closely with third-party vendors and various departments within the university to configure, support, upgrade, test, troubleshoot, document, and provide training for library applications. Maintains the internal communications lines for the Resource Strategy and Management Unit and serves as first-line troubleshooting for internal tickets. Responsibilities

KEY RESPONSIBILITIES

1. Provides support and maintenance of library applications, including but not limited to configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training 2. Works closely with multiple internal teams across disparate groups to resolve client support issues 3. Understands customer requests and provides support for units across the library as well as library users 4. Update and resolve service requests and tickets in a timely and professional manner 5. Escalates issues to members of Resource Strategy and Management, University Information Technology Services, library employees, and vendors as appropriate 6. Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success 7. Contributes to the development of best practices and standard operating procedures within the Resource Strategy and Management Unit. Required Qualifications Educational Requirements High School diploma or equivalent Required Experience Two (2) years of related experience Preferred Qualifications Preferred Educational Qualifications Advanced degree from an accredited institution of higher education in a related field Preferred Experience Experience in higher education Experience in libraries Experience installing and supporting cloud based and on-premises enterprise applications Knowledge, Skills, & Abilities

ABILITIES

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Knowledge installing and supporting cloud based and on-premises enterprise applications SKILLS Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Windows, Mac OS, Microsoft Office 365 suite and other business applications) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel Background Check Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https:

//www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf