Director, Operations SME - Data Centers & Critical Env

Director, Operations SME - Data Centers & Critical Env at Cushman & Wakefield in Boise, Idaho, United States Job Description Job Title Director, Operations SME - Data Centers & Critical Env Job Description Summary We are seeking a strategic and detail-oriented Director, Data Center Account Operations SME. This position is part of the central data center practice and serves as the senior technical and operational authority for complex, mission-critical data center accounts. This role combines deep subject matter expertise in critical infrastructure with strategic account oversight, solution development, ensuring best-in-class operational execution, site start-up support, reliability, and continuous improvement across the data center portfolio. The Director partners with account leadership, clients, and global operations teams to standardize practices, solve complex technical challenges, and elevate performance across electrical, mechanical, and critical environment systems. This position also serves as a single point of contact for starting up new sites and managing client operational expectations ensuring compliance to contract deliverables. This role is critical in participating in solution development, transition process, evaluating operational readiness, identifying risks, and ensuring compliance with technical, financial, and regulatory standards throughout the lifecycle of data center operational lifecycle. - This role could require travel of 25-50%. Job Description Subject Matter Expertise & Technical Leadership + Support the development of the solution for operating the clients data center portfolios. + Partner with technical transition leadership to ensure comprehensive due diligence and site start-up is executed to plan. + Act as the primary account focused SME for critical facility operations, including electrical distribution, UPS systems, generators, cooling systems (CRAC/CRAH), and

BMS/EPMS

platforms. + Deep understanding of high density data center layouts and advanced liquid cooling technologies- operations and maintenance. + Provide expert guidance on incident response, root cause analysis (RCA), and risk mitigation. + Review and approve MOPs, SOPs, and EOPs, ensuring technical accuracy and alignment with industry best practices. + Lead technical assessments, audits, and operational readiness reviews across data center sites. + Support complex troubleshooting and high-severity incidents (SEVs) as escalation authority. + Implement and advise on training protocols for site teams + Drive deployment of operational platforms for mana

Job Posting:

JC291558372

Posted On:

May 08, 2026

Updated On:

May 08, 2026