Key Responsibilities APM Tool Management:

Own and administer enterprise APM platforms (e.g., Datadog, New Relic, Dynatrace, AppDynamics). Define, implement, and maintain monitoring dashboards, alerts, and service-level objectives (SLOs). Integrate APM solutions with CI/CD pipelines, logging platforms, and incident management tools.

Observability Strategy:

Drive adoption of observability best practices across applications, services, and infrastructure. Ensure consistent instrumentation of applications (metrics, logs, traces). Establish and refine standards for monitoring, alerting thresholds, and data retention policies.

Operational Excellence:

Proactively detect and resolve performance bottlenecks, anomalies, and system failures. Collaborate with SRE, DevOps, and development teams during incident response and postmortems. Optimize monitoring configurations to reduce alert fatigue and increase actionable insights.

Collaboration & Enablement:

Act as a subject-matter expert (SME) in observabilityand monitoring. Provide training, documentation, and guidance to engineering teams on instrumenting code and leveraging APM tools. Work with product and engineering leadership to align observability goals with business outcomes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Bachelor's degree in Computer Science, Engineering, or equivalent experience. 3-5+ years of experience in system monitoring, observability, or APM engineering. Hands-on experience with at least one leading APM/observability platform (Datadog, Dynatrace, AppDynamics, or New Relic). Strong knowledge of logging, metrics, and tracing frameworks (e.g., OpenTelemetry, ELK stack, Prometheus, Grafana). Experience with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker). Familiarity with CI/CD pipelines and modern DevOps practices. Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems. 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