Director, Operations SME - Data Centers & Critical Env

Job Listing ID:

4489317

Job Title:

Director, Operations SME -

Data Centers & Critical Env Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/09/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Job Title Director, Operations SME - Data Centers & Critical Env Job Description Summary We are seeking a strategic and detail-oriented Director, Data Center Account Operations SME. This position is part of the central data center practice and serves as the senior technical and operational authority for complex, mission-critical data center accounts. This role combines deep subject matter expertise in critical infrastructure with strategic account oversight, solution development, ensuring best-in-class operational execution, site start-up support, reliability, and continuous improvement across the data center portfolio. The Director partners with account leadership, clients, and global operations teams to standardize practices, solve complex technical challenges, and elevate performance across electrical, mechanical, and critical environment systems. This position also serves as a single point of contact for starting up new sites and managing client operational expectations ensuring compliance to contract deliverables. This role is critical in participating in solution development, transition process, evaluating operational readiness, identifying risks, and ensuring compliance with technical, financial, and regulatory standards throughout the lifecycle of data center operational lifecycle. - This role could require travel of 25-50%. Job Description Subject Matter Expertise & Technical Leadership Support the development of the solution for operating the clients data center portfolios. Partner with technical transition leadership to ensure comprehensive due diligence and site start-up is executed to plan. Act as the primary account focused SME for critical facility operations, including electrical distribution, UPS systems, generators, cooling systems (CRAC/CRAH), and

BMS/EPMS

platforms. Deep understanding of high density data center layouts and advanced liquid cooling technologies- operations and maintenance. Provide expert guidance on incident response, root cause analysis (RCA), and risk mitigation. Review and approve MOPs, SOPs, and EOPs, ensuring technical accuracy and alignment with industry best practices. Lead technical assessments, audits, and operational readiness reviews across data center sites. Support complex troubleshooting and high-severity incidents (SEVs) as escalation authority. Implement and advise on training protocols for site teams Drive deployment of operational platforms for managing maintenance and operations of critical data center locations. Account & Operational Strategy Ongoing partnership with Account Directors and clients to align operations with business goals, SLAs, and reliability objectives. Ensure proper hand-over to ongoing account management team is comprehensive and well planned for operational continuity. Drive standardization and scalability of operating models across multi-site or global accounts. Identify operational gaps and lead corrective action plans and performance improvement initiatives. Serve as a strategic advisor during contract solutioning, transitions, mobilizations, and expansions. Performance Optimization & Reliability Champion best practices in uptime, redundancy, and resilience for all data center environments. Drive adoption of reliability-centered maintenance (RCM), predictive maintenance, and condition-based monitoring. Analyze performance data to identify trends and proactively mitigate risks. Lead initiatives to improve energy efficiency, sustainability, and cost optimization. ...

Job Classification:

Computer and Information Systems Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A