ABOUT US:

\nThe Schwartz Center for Compassionate Healthcare's mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center's evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center's strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.\nWe are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.\n

ABOUT YOU

\nYou have experience leading information systems work for nonprofit organizations. You love using the power of data and technology to make things work more effectively for partners and the teams and departments that serve them. You approach complex problems thoughtfully and collaboratively. You see opportunities for us to make fuller use of our applications and data to more fully support our goals. You know how to juggle multiple projects, and you keep the big picture in view while keeping track of details. You're committed to continually improving your own skills and those of your team. You want to be part of a team connected and invested in a mission to create a better healthcare world.\n

ABOUT THE WORK

\nThe Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Chief Operating Officer and supervises the Data Coordinator.

RESPONSIBILITIES

Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems.\nBuilds the information and application ecosystem at the Schwartz Center in a way that best meets the organization's operational and reporting requirements. Identifies opportunities for information systems to further the organization's strategy.\nManages projects related to key business applications, including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives.\nProvides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes.\nEnsures data systems and requirements are incorporated into organizational planning and development.\nEstablishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements.\nEnsure that the Schwartz Center complies with the IT governance, data privacy, and cybersecurity protections of the Mass General Brigham infrastructure\nSupervises Information Systems staff and supports their professional development.\nProvides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a thought partner for the Development team in the operation, planning, and management of the Atlas system.\nProvides backup application support as needed.

WE'RE A GOOD FIT IF YOU HAVE

8-10 years of experience leading organizations in the effective use of information systems\nA customer-service approach to serving partners and colleagues. Strong communication skills, relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles\nPrior experience working with Salesforce, learning management systems (LMS) required\nNonprofit experience strongly preferred\nPrior experience designing and managing support processes\nStrong understanding of database concepts and methods of systems integration, including API management and implementation\nPrior experience supervising personnel\nStrong analytical and organizational skills, including flexibility to manage multiple projects and the ability to delegate\nComfortable working within the guidelines of a larger institution\nFlexibility to work some evenings and weekends as necessary

Remote:

Monday-Friday 9am EST - 5pm EST. Required onsite meetings in Boston 2-3 times per year. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. 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